1300 611 288

6 Steps to Dealing with Difficult Customers

6 Steps to Dealing with Difficult Customers

A large part of running a business involves managing the expectations, behaviours and attitudes of your customers. Even the most experienced professional can be faced with challenging clients. Difficult customers take many shapes. There are the over-demanding ones,...
3 Ways to Keep Your Service High in Daycare

3 Ways to Keep Your Service High in Daycare

Managing a daycare can be as challenging as any business out there. Plenty of facilities like yours struggle in keeping their centres full by looking for new and creative ways to boost enrollment, but your methods shouldn’t just stop in marketing. Improving your...
3 Library Customer Service Tips

3 Library Customer Service Tips

Across all service-oriented industries, customer expectations are higher than ever, and educational centres and libraries are no exception. Library staff are expected to be willing and able to relate to the informational needs of each of their customers competently...