by Garret Norris | Nov 9, 2020 | Business plans
A large part of running a business involves managing the expectations, behaviours and attitudes of your customers. Even the most experienced professional can be faced with challenging clients. Difficult customers take many shapes. There are the over-demanding ones,...
by Garret Norris | Jun 23, 2020 | Uncategorized
Back in the day when I was an MD in London, there was a lady named Sharon, she was a brilliant EA. Then there was this great bloke David, my Sales Director. Now Sharon could not sit next to David, because David wore buttons. Sharon had a fear of buttons (yes, it’s a...
by Garret Norris | Jan 21, 2019 | Business plans
Most businesses focus on providing excellent customer service to improve profitability. However, many libraries and child care centres don’t spend much time and effort in this area since they aren’t profit driven and don’t have enough budgets. But, nowadays, customer...
by Garret Norris | Dec 17, 2018 | Business plans
Managing a daycare can be as challenging as any business out there. Plenty of facilities like yours struggle in keeping their centres full by looking for new and creative ways to boost enrollment, but your methods shouldn’t just stop in marketing. Improving your...
by Garret Norris | Dec 3, 2018 | Infographic
Across all service-oriented industries, customer expectations are higher than ever, and educational centres and libraries are no exception. Library staff are expected to be willing and able to relate to the informational needs of each of their customers competently...
