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Lockdown Letters to Parents from their Children

Lockdown Letters to Parents from their Children

We believe the power of positivity and laughter is what will get us through our current groundhog day lockdown life. So with that, we have put together Lockdown Letters for you to enjoy. They are written by our brightest of minds, our children, as well as a couple...

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6 Tips for HomeSchooling in Lockdown

6 Tips for HomeSchooling in Lockdown

Homeschooling*. It’s likely not something you have ever considered. Nor is it something you really want to do with your entire day, every day. Until the weekend. Well, at least the weekend guilt of “we should do something educational” is now well and truly quashed....

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7 STEPS TO RECONNECTING WITH YOUR CUSTOMERS

7 STEPS TO RECONNECTING WITH YOUR CUSTOMERS

NOW THAT YOU CAN START WELCOMING THEM BACK Restrictions have eased and the doors to businesses are slowly ushering in much needed customers. But do your customers know you are back in the swing of things? Do you know the importance of reconnecting with customers? Well...

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6 Steps to Dealing with Difficult Customers

6 Steps to Dealing with Difficult Customers

A large part of running a business involves managing the expectations, behaviours and attitudes of your customers. Even the most experienced professional can be faced with challenging clients. Difficult customers take many shapes. There are the over-demanding ones,...

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HOW TO HAVE CRUCIAL CONVERSATIONS

HOW TO HAVE CRUCIAL CONVERSATIONS

Back in the day when I was an MD in London, there was a lady named Sharon, she was a brilliant EA. Then there was this great bloke David, my Sales Director. Now Sharon could not sit next to David, because David wore buttons. Sharon had a fear of buttons (yes, it’s a...

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3 Ways to Keep Your Service High in Daycare

3 Ways to Keep Your Service High in Daycare

Managing a daycare can be as challenging as any business out there. Plenty of facilities like yours struggle in keeping their centres full by looking for new and creative ways to boost enrollment, but your methods shouldn’t just stop in marketing. Improving your...

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3 Library Customer Service Tips

3 Library Customer Service Tips

Across all service-oriented industries, customer expectations are higher than ever, and educational centres and libraries are no exception. Library staff are expected to be willing and able to relate to the informational needs of each of their customers competently...

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How to Keep Your Daycare Full?

How to Keep Your Daycare Full?

In every business, a quality customer service is essential for its success and daycares are no exception. Running a daycare is not an easy task. If you want to keep your daycare full, you don’t only have to focus on increasing your enrollees but keeping your current...

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Five Benefits of Emotional Intelligence

Five Benefits of Emotional Intelligence

Emotional intelligence has been well-known in the business world since 1995, and although 23 years have passed, it still plays a huge role in successful businesses in Australia. Jeff Bezos, the founder of Amazon, is a big fan of Emotional intelligence and has used it...

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Good Sales is Caring and Helping

Good Sales is Caring and Helping

Caring and sales are two words rarely found in the same sentence or heard in the same conversation together. Indeed, many people nowadays don’t find sales – both as a skill and as a profession – as appealing, all because they think that most salespeople are only there...

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Retail Tips: 5 Ways to Avoid Aversion When Selling

Retail Tips: 5 Ways to Avoid Aversion When Selling

Let’s face it…sales is one of the toughest jobs of being a retailer. This is especially true if you are the only one running the business, and the thought of “sales” feels very unnatural and uncomfortable for you. Many entrepreneurs don’t like the idea of “selling” to...

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The Top 5 Reasons Why Customers Quit

The Top 5 Reasons Why Customers Quit

When you have customers who complain and then walk out, you have an understanding of where you’ve made a mistake. This helps you retarget your efforts and improve your business to give better products and services. But what if they just become silent? How would you...

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