Empathy Training & Understanding How Your Behaviour Affects Others
Empathy Training deserves its buzz status of late, and leaders are wise to desire it for their businesses. But to succeed in making it part of your organisation’s DNA, you need to pay close attention to two entwined factors – communication and human behaviour! Empathy...
7 STEPS TO RECONNECTING WITH YOUR CUSTOMERS
NOW THAT YOU CAN START WELCOMING THEM BACK Restrictions have eased and the doors to businesses are slowly ushering in much needed customers. But do your customers know you are back in the swing of things? Do you know the importance of reconnecting with customers? Well...
6 Steps to Dealing with Difficult Customers
A large part of running a business involves managing the expectations, behaviours and attitudes of your customers. Even the most experienced professional can be faced with challenging clients. Difficult customers take many shapes. There are the over-demanding ones,...
HOW TO HAVE CRITICAL CONVERSATIONS
Back in the day when I was an MD in London, there was a lady named Sharon, she was a brilliant EA. Then there was this great bloke David, my Sales Director. Now Sharon could not sit next to David, because David wore buttons. Sharon had a fear of buttons (yes, it’s a...
Is Your Business Known For Excellent Customer Service?
Most businesses focus on providing excellent customer service to improve profitability. However, many libraries and child care centres don’t spend much time and effort in this area since they aren’t profit driven and don’t have enough budgets. But, nowadays, customer...
3 Ways to Keep Your Service High in Daycare
Managing a daycare can be as challenging as any business out there. Plenty of facilities like yours struggle in keeping their centres full by looking for new and creative ways to boost enrollment, but your methods shouldn’t just stop in marketing. Improving your...
3 Library Customer Service Tips
Across all service-oriented industries, customer expectations are higher than ever, and educational centres and libraries are no exception. Library staff are expected to be willing and able to relate to the informational needs of each of their customers competently...
Feedback from Parents is a Gift – “Ask for It”
Business owners know the importance of listening to their customers’ input to their success. When gathered and analyzed, their opinion can enable the organization to improve its customer experience and adjust their actions to match their customers’ needs. Businesses...
Do You Have a Pipeline Strategy for your Daycare Centre
Enrolment is the lifeblood of your child care facility. It’s important to keep them consistent with creating a sales pipeline in your daycare centre. Every business needs a sales pipeline to convert a prospect from a new lead to a customer. It visualises the lifecycle...
How to Keep Your Daycare Full?
In every business, a quality customer service is essential for its success and daycares are no exception. Running a daycare is not an easy task. If you want to keep your daycare full, you don’t only have to focus on increasing your enrollees but keeping your current...
7 Simple Ways to Generate Positive Publicity for Your Centre
Owning and running a child care centre requires a lot of work. For one thing, parents need to ensure that it’s a place where their children can learn, have fun and be safe. While your daycare centre might have those qualities, without any enrollees, your efforts might...
Why Parents Leave Your Preschool (And What You Can Do About It)
More than 1.3 million children aged 12 and under are expected to attend some form of government-approved or -funded child care service in the Child Care Services industry in 2018-19. Federal Government assistance has increased for parents wanting to put their children...
Five Benefits of Emotional Intelligence
Emotional intelligence has been well-known in the business world since 1995, and although 23 years have passed, it still plays a huge role in successful businesses in Australia. Jeff Bezos, the founder of Amazon, is a big fan of Emotional intelligence and has used it...
Good Sales is Caring and Helping
Caring and sales are two words rarely found in the same sentence or heard in the same conversation together. Indeed, many people nowadays don’t find sales – both as a skill and as a profession – as appealing, all because they think that most salespeople are only there...
How DISC Profiling Can Help Improve Your Customer Service
A customer with a repeated poor service experience rarely sticks around to keep doing business. They’re a danger to your business since you won’t only lose word-of-mouth advertising, they can also ruin your reputation with just a word. While many factors affect good...
Retail Tips: Winning Strategies to Fight Back Against Amazon
Amazon has been changing the retail industry for more than two decades now – all by challenging the status quo and forcing its competitors to adopt the e-commerce approach in selling. As a result, many retailers where Amazon operates have declared bankruptcy and...
Retail Tips: 5 Ways to Avoid Aversion When Selling
Let’s face it…sales is one of the toughest jobs of being a retailer. This is especially true if you are the only one running the business, and the thought of “sales” feels very unnatural and uncomfortable for you. Many entrepreneurs don’t like the idea of “selling” to...
Is Mindset Just A Fad Or Does It Really Matter?
When it comes to hiring people, you may be inclined to evaluate applicants based on their skillset. The more skilled a person is, the less time, money, and effort will be exerted on training them on what they need to do. A high skill level, however, does not mean that...
The Value of Above the Line Behaviour in the Workplace
65% of businesses don’t make it through their first year, and another 40% of those businesses don’t make it through the next three years. Those who do survive deliver a good product, have implemented good systems, are composed of good employees, have a strong leader...
The Top 5 Reasons Why Customers Quit
When you have customers who complain and then walk out, you have an understanding of where you’ve made a mistake. This helps you retarget your efforts and improve your business to give better products and services. But what if they just become silent? How would you...
Keeping Customers is Always Cheaper Than Having to Find New Ones!
Customers are like friendships, if you don’t invest in them they gradually, and sometimes very quickly, find other suppliers. We all know that maintaining a relationship of any sort takes effort and commitment and yet we regularly forget this in the commercial world....
The FISH Story: The Philosophy That Will GROW Your Business Customer Service
Businesses, no matter their industry or size, are all concerned with their customer service – especially at this age when buying experience can heavily influence the opinion of the customer, and subsequently, their decision to patronize and what they will say to...
The FISH Methodology and Why It Makes Good Commercial Sense
A reliable and positive customer service is vital for businesses of all sizes and sectors. But still, many companies still face several customer service challenges these days. In fact, 78% of consumers have not pursued an intended purchase all because they experience...
Fun in the Workplace: Happy Employees, Satisfied Customers, Improved Outcomes!
Organisations are always thinking of ways to get the best out of their people. They want their teams to perform at their best, not only to maximise the ‘Salary’ line on the P&L, but also because creating great environments for people to work in the just the right...
Top 5 Customer Service Challenges of the 2010’s and What to Do About Them
The customer service landscape has become more complex than ever, with advancements being accelerated by different trends in technology and by changing market preferences. The modern customer demands their product and service be delivered much faster but with...