THE BEST TRAINING BLOGS OUT THERE
Blogs, blogs, blogs, and blogs! Get busy reading or get busy lagging! Best Training Blogs brings you blogs with tips and strategies for you to use to grow your teams. Additionally, the blogs give you an insight into how we do what we do and why we are so successful.
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How to prepare your Daycare Centre for next year
Among the chaos that comes with the month of December, you need to set aside some time to prepare your daycare centre for the end of the year, and for the beginning of the new year. When running a childcare service, you are responsible for many areas that require your...
What makes a Childcare Centre successful?
What is the definition of a successful childcare centre? While there is no single definition of success in childcare, a centre that creates a stimulating, safe and loving environment for children, meets or exceeds standards and has a well-trained team of staff would...
Make Your Library Sparkle to Kids!
A BEACON FOR YOUNG ENTREPRENEURS In a world filled with digital distractions and modern technologies, libraries have faced a formidable challenge in recent years: attracting more kids through their doors. But what if we told you there's a way to not only...
Why is Building Rapport important in Customer Service?
At the heart of Customer Service Excellence is Rapport Building. Simply being friendly won’t suffice. You have to be able to build a solid relationship with the customer, that makes them feel connected, comfortable and confident in your ability to meet their needs. We...
How can I Calm and Support Difficult Customers?
No matter the industry you are in, most roles involve interacting with customers. When dealing with any customer, it's important to have excellent customer service skills, especially when dealing with difficult or angry customers. There are simple yet effective tips...
3 Ways DISC Profiling Can Drive Customer Service Excellence
Hi all, just thought I would share some results from a program we ran, if you want more detail, please contact us. CASE STUDY RESULTS: Outcomes Increased customer satisfaction by 40% Increased staff satisfaction by 60% Increased average daily time...
Learning and Growing Through Professional Development For Childcare Staff: 5 Reasons Why It Is So Important
I recently delivered customer service training to Erica Wilkinson’s team at St Nicholas Early Education in NSW and Henriette Herbst’s team at One Tree Community Services in VIC. They both expressed that the training "Surpassed what they expected and that it was...
10 Ways To Improve Your Team’s Customer Service Skills
In today's competitive business landscape, exceptional customer service plays a pivotal role in setting your company apart. It's not just about resolving customer issues; it's about creating memorable experiences that foster loyalty and drive repeat business....
5 Ways To Improve Your Childcare Service In The New Financial Year
As a childcare provider, the new financial year presents an opportunity to evaluate and enhance your services to ensure the best experience for both children and parents. By embracing innovative approaches, refining your processes, and prioritising continuous...
4 Reasons Why You Should Train Your Staff in Customer Service Before EOFY
Training your staff in customer service before the end of the financial year (EOFY) can bring many benefits to your business. Here are four important reasons why you should consider investing in customer service training for your staff before EOFY: ...
10 Benefits of A Customer Service Training Program
Customer service is essential to the success of a business. It can be the difference between a satisfied customer who becomes a loyal one, and a dissatisfied customer who could spread negative reviews about your business. As such, running a customer...
4 Of The Biggest Challenges For Childcare Centres
Childcare centres play an important role in the lives of families by providing care and education to young children. However, the childcare industry faces various challenges. Here are four major challenges for childcare centres and ways to overcome them. Staff...
5 Reasons Why Empathy Training Will Help With Diversity And Inclusion
Empathy is the ability to understand and share the feelings of others. It is an important component of human relationships, and it is also essential for creating a diverse and inclusive workplace. Here we will discuss why empathy training can help with diversity and...
3 Reasons Why DISC Profiling Can Improve Customer Service
In today's competitive business environment, customer service is critical to success. A company's ability to provide exceptional customer service is highly dependent on the skills and behaviours of its staff. One way to enhance your staff's ability to...
3 Reasons Why Having Fun In The Workplace Leads To Satisfied Customers
The workplace is a dynamic environment that involves people with different backgrounds, personalities, and goals. While the primary focus of any business is to make a profit, the happiness and satisfaction of customers plays a significant role in the success of...
5 Reasons Why Mindset Really Matters When It Comes To Customer Service
When it comes to excellent customer service, having the right mindset is essential. Your attitude and approach make a huge difference in how your customers perceive your brand and how likely they are to return. Here are five reasons why mindset really matters...
Why It’s Vital For Library Staff To Receive Customer Service And De-escalation Training
Libraries are an essential part of the community, providing access to information and resources that support learning and personal growth. They serve as a public gathering space where people from all walks of life can come together and connect. It is...
6 Of The Biggest Challenges For Libraries
Libraries are safe spaces where everyone is welcome. They play an important role in local communities by: Providing access to information and resources Promoting education and learning Many libraries are experiencing unprecedented challenges that are impacting the...
3 Of The Biggest Challenges Faced By Universities
In the aftermath of the pandemic and with further-education alternatives on the rise, Universities are facing an unprecedented array of challenges. Data released in 2020 unveiled that 1 in 4 unemployed Australians have a university degree. So why...
4 Customer Service Challenges In 2023
Providing great customer service is critical to retaining customers. Many consumers say that they will look elsewhere after just one bad customer service experience. So what makes great customer service difficult to achieve? Here you will...
5 Ways Your Childcare Centre Can Gain A Reputation Of Great Customer Service
Most Childcare Centres strive to provide exceptional customer service, but they often don’t focus enough time in this area. Reasons for this include low budgets and lack of resources. Families want to visit welcoming and friendly centres, and improving Customer...
6 Strategies To Help Develop Self Awareness
Developing self-awareness is not something that will happen suddenly. It takes time and effort, but when achieved, it comes with many benefits at work and in your personal life. Do you want to build leadership skills, progress your career or work on your own...
5 Important Reasons To Train Your Childcare Staff
Building the skills of your Childcare Staff can have a great impact on the overall success of the centre. While staff training involves an investment of money and time, there are ample benefits which will ultimately grow the business. Here are 5 reasons why it...
7 Steps To Follow When Handling Customer Complaints
Handling Customer Complaints effectively is one of the most important aspects of providing excellent customer service. Complaining customers are providing your business the opportunity to rectify problems. WHY HANDLING CUSTOMER COMPLAINTS MATTERS Customer complaints...
3 Reasons How Bad Customer Service is Worse than No Customer Service
Customer service is arguably the most important thing for your business to get right. Customer Service excellence can overcome weak marketing. However, it is very hard, and costly, to replace poor customer service with even the most “outstanding” marketing....
3 Critical Customer Service Trends
It’s a simple fact, but a critical one - your customers determine the fate of your business. And there are two core areas that need to be catered for to be successful in Customer Service. Always deliver both what you promise as well as what meets your...
The History Of Customer Service And How It Can Help Your Team
Humans figured out trade very early on. By 3000 BC, we were setting out on missions of water-bound trade. And by 1000 BC, merchants were a part of societies. That’s when notions about how to treat customers began to form. The butchers, the bakers, and the local...
10 Brain Teasers To Get the Neurons Firing
Did you know working out brain teasers and logic puzzles can improve our short-term memory loss? Challenging our grey matter with brain teasers and other types of riddles keeps the connections between our brain cells firing. Additionally, learning how to solve brain...
3 Ways To Read Body Language The Right Way
The ability to anticipate the needs of a coworker, colleague or boss, and deliver on them before they have verbally asked for them, is indeed a skill that will make you stand out. That is where the tools of How to Read Body Language The Right Way can be extremely...
Importance Of University Customer Service And The Top Reasons Why Students Leave
Poor university customer service is more common than you think. Higher education systems have many different types of customers, although they go by different names: students, teachers, parents, and other stakeholders (like the government, board members, or...
WHO ARE WE?
Sparkle Training is part of the HBB Group, and when you engage with us you have access to a range of services to grow your business through our training and blogs. Get in touch with us today to see how we can work together. We will respond to you promptly. That is what we teach – swift and effective Customer Service with results.
SPARKLE WITH US
Contact us so we can tailor your Sparkle Experience. Everything we do at Sparkle is bespoke to you. And the best bit – when you Contact Sparkle you will get a real, live person on the other end talking to you. Come Sparkle with Us Today. Contact: 1300 611 288 | info@sparkletraining.com.au
