by Sarah El-Moselhi | Nov 25, 2021 | Business plans, Education + Learnings, Uncategorized
The ability to anticipate the needs of a coworker, colleague or boss, and deliver on them before they have verbally asked for them, is indeed a skill that will make you stand out. That is where the tools of How to Read Body Language The Right Way can be extremely...
by Sarah El-Moselhi | Mar 30, 2021 | Business plans
Empathy Training deserves its buzz status of late. And leaders are wise to desire it for their businesses. But to succeed in making it part of your organisation’s DNA, you need to pay close attention to two entwined factors. That is, communication and human behaviour!...
by Sarah El-Moselhi | Jan 28, 2021 | Business plans
NOW THAT YOU CAN START WELCOMING THEM BACK Restrictions have eased and the doors to businesses are slowly ushering in much needed customers. But do your customers know you are back in the swing of things? Do you know the importance of reconnecting with customers? Well...
by Sarah El-Moselhi | Nov 9, 2020 | Business plans
A large part of running a business involves managing the expectations, behaviours and attitudes of your customers. Even the most experienced professional can be faced with challenging clients. Difficult customers take many shapes. There are the over-demanding ones,...
by Sarah El-Moselhi | Jun 23, 2020 | Business plans
Back in the day when I was an MD in London, there was a lady named Sharon, she was a brilliant EA. Then there was this great bloke David, my Sales Director. Now Sharon could not sit next to David, because David wore buttons. Sharon had a fear of buttons (yes, it’s a...
by Garret Norris | Jan 21, 2019 | Business plans
Most businesses focus on providing excellent customer service to improve profitability. However, many libraries and child care centres don’t spend much time and effort in this area since they aren’t profit driven and don’t have enough budgets. But, nowadays, customer...
