by Sienna | Jul 24, 2024 | Customer Service Excellence, Education + Learnings
Whether you’re a seasoned leader or new to the role, motivating your team can sometimes feel like a bit of a mystery. You may find yourself asking: What are their professional goals? How do they prefer to receive feedback? Do they feel valued? Well, we...
by Sienna | Jun 2, 2024 | Customer Service Excellence, Education + Learnings
Have you ever been faced with a situation where you had to give a staff member some constructive criticism, but you were unsure of the right way to go about it? Providing feedback to employees is an important aspect of workplace management that can significantly...
by Sienna | Apr 24, 2024 | Business plans, Customer Service Excellence, Education + Learnings
In any workplace, there are moments when important conversations need to be had. These crucial conversations can range from addressing performance issues to discussing sensitive topics like workplace dynamics or career development. While they may seem daunting,...
by Sienna | Jan 18, 2024 | Customer Service Excellence, Education + Learnings
Have you considered how you can kick off 2024 by making a difference within your Library Service? Training your library staff comes with many benefits, contributing to both individual professional development and overall library efficiency. Staff development and...
by Sienna | Nov 10, 2023 | Education + Learnings, Fun and Learning
A BEACON FOR YOUNG ENTREPRENEURS In a world filled with digital distractions and modern technologies, libraries have faced a formidable challenge in recent years: attracting more kids through their doors. But what if we told you there’s a way to not only...
by Sienna | Jul 4, 2023 | Education + Learnings
I recently delivered customer service training to Erica Wilkinson’s team at St Nicholas Early Education in NSW and Henriette Herbst’s team at One Tree Community Services in VIC. They both expressed that the training “Surpassed what they expected and that...
