by Sienna Anderson | Jun 10, 2026 | Customer Retention, Customer Service Excellence, Education + Learnings, Sparkle News
Using Customer Feedback to Improve Service Performance No organisation actually enjoys receiving customer complaints. In childcare centres and libraries, complaints can feel particularly personal because staff work hard every day to support children, families, and...
by Sienna Anderson | Jan 30, 2025 | Customer Service Excellence, Education + Learnings
At Sparkle Training, we know that exceptional customer service in childcare centres and libraries requires understanding the unique needs of children, parents & families, and library patrons. Every interaction is an opportunity to build trust, solve problems, and...
by Sienna Anderson | Jul 24, 2024 | Customer Service Excellence, Education + Learnings
Whether you’re a seasoned leader or new to the role, motivating your team can sometimes feel like a bit of a mystery. You may find yourself asking: What are their professional goals? How do they prefer to receive feedback? Do they feel valued? Well, we...
by Sienna Anderson | Jun 2, 2024 | Customer Service Excellence, Education + Learnings
Have you ever been faced with a situation where you had to give a staff member some constructive criticism, but you were unsure of the right way to go about it? Providing feedback to employees is an important aspect of workplace management that can significantly...
by Sienna Anderson | Apr 24, 2024 | Business plans, Customer Service Excellence, Education + Learnings
In any workplace, there are moments when important conversations need to be had. These crucial conversations can range from addressing performance issues to discussing sensitive topics like workplace dynamics or career development. While they may seem daunting,...
by Sienna Anderson | Jan 18, 2024 | Customer Service Excellence, Education + Learnings
Have you considered how you can kick off 2024 by making a difference within your Library Service? Training your library staff comes with many benefits, contributing to both individual professional development and overall library efficiency. Staff development and...
