by Garret Norris | Jun 23, 2020 | Uncategorized
Back in the day when I was an MD in London, there was a lady named Sharon, she was a brilliant EA. Then there was this great bloke David, my Sales Director. Now Sharon could not sit next to David, because David wore buttons. Sharon had a fear of buttons (yes, it’s a...
by Garret Norris | Nov 23, 2017 | Business plans, Uncategorized
When it comes to hiring people, you may be inclined to evaluate applicants based on their skillset. The more skilled a person is, the less time, money, and effort will be exerted on training them on what they need to do. A high skill level, however, does not mean that...
by Garret Norris | Sep 14, 2017 | Uncategorized
Customers are like friendships, if you don’t invest in them they gradually, and sometimes very quickly, find other suppliers. We all know that maintaining a relationship of any sort takes effort and commitment and yet we regularly forget this in the commercial world....
by Garret Norris | Aug 16, 2017 | Uncategorized
A reliable and positive customer service is vital for businesses of all sizes and sectors. But still, many companies still face several customer service challenges these days. In fact, 78% of consumers have not pursued an intended purchase all because they experience...
by Garret Norris | Aug 9, 2017 | Uncategorized
Organisations are always thinking of ways to get the best out of their people. They want their teams to perform at their best, not only to maximise the ‘Salary’ line on the P&L, but also because creating great environments for people to work in the just the right...
