Customer Service is widely recognised as ‘the Glue that Holds a Business Together’.
Organisations spend thousands of dollars in Marketing and Sales to generate leads and enquiries.
But Customer Service is the key role that turns enquiries into sales, and keeps customers coming back.
Typically, the biggest point of difference you have over your competition is the way your staff engage with customers, both face to face and on the phone.
Welcome to Sparkle Customer Service Training
Sparkle Customer Service Training is a fun, energetic and proven Customer Service Training program that will exceed your customers’ expectations with outstanding service every time, by improving the skills, attitudes and behaviours of your team.
Sparkle Customer Service Training takes a complete approach to the professional development of your Customer Service Team by combining customer service skills with emotional resources to build communication, confidence and self-esteem for each individual.
A key theme of Sparkle is to encourage staff to proactively “create positive customer experiences” and key topics participants will include how to:
- Create positive customer experiences in all situations.
- Win and Retain more customers.
- Manage the customer’s service difference between ‘experience vs. process’.
- Increase sales values through Upselling, Cross Selling and Bundling more products
- Develop a Customer Service Culture that Sparkles.
- Make positive relationships through building rapport and asking quality questions to gather personal information.
- Build stronger relationships using active listening and positive language.
- Calm and support difficult or angry customers.
- Identify and meet the needs of the different personality styles.
- Understand the true value of customer service to internal and external customers.
- Develop telephone and email communication techniques to suit all customer ages.
- Hold technical conversations with none technical customers.
- Deliver bad news in a way that doesn’t lose or upset a customer.
- Understand what to tell a customer and what you shouldn’t.
To discuss how Sparkle Customer Training and Coaching can improve your organisations Sales and Profits contact Sparkle today on:
Custom Designed for Your Industry and Your Business:
Sparkle Customer Service Training is tailored to address your originations specific issues and requirements and proven across a wide range of industries including:
- Banking, Finance and Insurance.
- Retail and FMCG.
- Building and Construction.
- B2B and B2C.
- Professional Services.
and key methodologies can also include how to:
- DISC Personality Profiling or MBTI to understand Customers and Colleagues Personalities.
- Hearts and Minds Sales Methodologies.
- Conversational Selling.
- 4 Step R.E.S.T. Objection Handling process.
Check out the Sparkle ‘Managers as Coaches’ program at CLICK HERE
To discuss how Sparkle Customer Service Training and Coaching can improve your business’s Sales and Profits contact Sparkle today on: