Sparkle Managers as Coaches Program

Sparkle Managers as Coaches program is a Leadership and Coaching program designed to teach Managers and Team Leaders the essential skills for guiding and supporting staff to confidently grow, develop and deliver their Sparkle Customer Service skills.

Sparkle Managers as Coaches Program

The role of Managers and Team Leaders is crucial to the success of the Sparkle Customer Service initiative and to embed the Sparkle service culture.

For this reason, the Management Team must be seen as ‘Sparkle Champions’ and develop their Coaching and Leadership skills to help them inspire and motivate their staff to be the best they can be.

Fundamental Skills Covered in the Managers as Coaches Program:

This highly interactive and practical workshop provides participants with up-to-date coaching and leadership skills and knowledge including:

  • The role of Inspirational Leadership and Coaching in creating Customer Service Excellence
  • The link between inspirational leadership, performance, productivity and reduced stress
  • How inspirational leaders increase internal and external customer loyalty
  • Understanding the different motivators that inspire staff performance
  • How to interrupt and change challenging behaviour patterns
  • How to support a Sparkle culture using the GROW coaching model
  • When and how to provide constructive feedback
  • Managing performance using the CIGAR model
  • The value of providing positive recognition

To discuss how Sparkle Manager as Coaches program can improve your organisation’s results contact Sparkle today on:

Call: 1300 611 288 | SMS: 0425 200 883 | Email: info@sparkletraining.com.au

Key Outcomes for Participants will include how to:

  • Influence staff to be the best they can be
  • Motivate and inspire each staff member
  • Manage and Coach difficult and challenging staff behaviour
  • Give feedback in a positive way
  • Prepare and present information positively to individuals or groups
  • Conduct coaching conversations to support professional growth
  • Develop strategies to give recognition ‘face to face’
  • Have Critical Coaching Conversations

To discuss how Sparkle Manager as Coaches program can improve your organisation’s results contact Sparkle today on:

Call: 1300 611 288 | SMS: 0425 200 883 | Email: info@sparkletraining.com.au

Training Programs

Testimonials

Contact Us

To contact Sparkle Training, please call: 1300 611 288 or SMS: 0425 200 883 or Email: info@sparkletraining.com.au or click the button below to send your inquiry online.

Looking for First-Class Training that will Make Your Team Sparkle?

Sparkle Training

   Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart   |      Call: 1300 611 288   |      Text: 0425 200 883   |      Email: info@sparkletraining.com.au