Carol is a dynamic speaker and facilitator who takes a holistic approach to professional development by working from the inside out.
Her training goals are to inspire her audience to focus on achieving success with personal and professional goals, to be personally accountable for their actions and results and to focus on taking care of customers, using their Sparkle Skills to create positive Customer experiences with every service interaction. She does this by drawing on her vast life experience, NLP techniques, psychology of success strategies and hands on activities.
Carol has enjoyed a highly successful service and training background spanning 30 plus years.
She is the author of the highly acclaimed book “How to Sell to Women.” As a result of writing her book Carol was asked by Toyota to develop a specialised training video for their sales people when they launched the Starlet car- specifically aimed at women.
Carol is DISC accredited and trained in NLP.
With a strong background in professional skills development and training Carol designed and wrote the customer service induction training for Optus and has been teaching customer service and leadership to many businesses across Australia.
Carol is a master facilitator of the Sparkle Customer Service and Sparkle Champions programs which she has been presenting since 2006 in libraries throughout New South Wales, Queensland, Victoria and Western Australia.
To make Sparkle more accessible to Libraries we have changed it from two days to one and provided new module options that have been requested over the years.
Sparkle E Learning: For smaller and more remote Libraries or Libraries who would like a more long term focus on customer service, Carol has created and been successfully delivering Sparkle via E Learning modules. Recorded for all staff to see, these eight, forty five minute sessions, normally conducted monthly with pre and post work keep Sparkle Service at the forefront of everyone’s mind.
With Sparkle Training, there is a focus on creating customers for life by delivering positive customer experiences for internal and external customers.
All programs encompass modules on professional and personal development to foster interpersonal relationships and Sparkle service skills.
Carol is always looking to improve and develop relevant programs that enhance the delivery of customer service and leadership in every organisation she works with.
To discuss how Carol can assist your organisation please contact her on firstname.lastname@example.org or call 1300 611 288.