Carol is a dynamic speaker and facilitator who inspires and motivates organisations throughout Australia to get excited about their life. Her core areas of expertise are Customer Service, Leadership and Personal Development.
Carol takes a holistic approach to professional development by working from the inside out inspiring and motivating individuals to grow and enjoy their life while making a different to a Customer’s Experience. She does this by drawing on NLP techniques, psychology of success strategies, activities and games.
Carol has enjoyed a highly successful service and training background spanning 30 plus years.
She is the author of the highly acclaimed book “How to Sell to Women.” As a result of writing her book Carol was asked by Toyota to develop a specialised training video for their sales people when they launched the Starlet car- specifically aimed at women.
Carol is DISC accredited and trained in NLP.
With Sparkle Training Carol promotes “Creating Customers for Life” a personal development program focussed on fostering relationship, interpersonal and communication skills.
Carol designed and wrote the customer service induction training for Optus and has been teaching customer service and leadership to many businesses across Australia.
Carol is a master facilitator of Sparkle Customer Service and Sparkle Champions training programs.
She has been presenting the programs since 2006 to libraries in New South Wales, Queensland and Victoria.
Carol is always looking to improve and develop relevant programs that enhance the delivery of customer service and leadership in every organisation she works with.