Kate is committed to helping organisations bridge the gap between their customer service strategy and the reality of day to day customer interactions. Kate understands the importance of being able to balance the commercial and emotional needs of business and so, has unique and intimate appreciation for the importance in fostering customer service skills.
Kate’s success in building effective and constructive teams is attributed to her development, implementation and enablement of strong, reliable operational rhythms and tools that monitor and measure success, allowing leaders the ability to predict and forecast results, while being able to respond appropriately to the challenges involved in service industries.
Kate specialises in the following areas:
- Customer Service training and enablement
- Leadership development
- Emerging leaders and young professionals in service environments
- Team leadership
- Contact centre operations
- Leadership & professional development coaching