by Sienna | Mar 11, 2025 | Customer Service Excellence, Sparkle News
Whether you’re assisting a frustrated library visitor or reassuring a nervous parent dropping off their child, having a go-to cheat sheet can make all the difference. We at SPARKLE Training have put together a must-have customer service cheat sheet to handle any...
by Sienna | Feb 25, 2025 | Customer Service Excellence
We’re often trained in Customer Service to default to “I’m sorry” when dealing with difficult customers. While an apology can sometimes help, overusing it can make your team seem insincere, or even at fault when they aren’t. Instead, there are more effective ways to...
by Sienna | Feb 13, 2025 | Customer Service Excellence
A strong company culture centred around customer satisfaction can be the key differentiator between success and failure. When employees are aligned with customer needs, they create exceptional experiences that bring loyalty and long-term growth. Here’s how to...
by Sienna | Jan 30, 2025 | Customer Service Excellence, Education + Learnings
At Sparkle Training, we know that exceptional customer service in childcare centres and libraries requires understanding the unique needs of children, parents & families, and library patrons. Every interaction is an opportunity to build trust, solve problems, and...
by Sienna | Jan 15, 2025 | Customer Service Excellence
As we step into 2025, one thing is clear to us at Sparkle Training – building meaningful connections with our customers is more important than ever. Whether you’re helping a parent navigate drop-off at a Childcare Centre, or assisting a Library Patron in...
by Sienna | Dec 11, 2024 | Customer Service Excellence, Innovation
At Sparkle Training, we know that Libraries, like any shared environment, operate best when everyone follows a few basic rules. The challenge? Getting visitors to understand and embrace these rules without feeling like they’re being scolded. Here’s when a...
by Sienna | Nov 28, 2024 | Customer Service Excellence
If you’ve worked in customer service for even a short time, you know it’s not all cheerful hellos and glowing feedback. Sometimes, you’re faced with tough conversations—angry customers, misunderstandings, or even delivering bad news. The good news? With the right...
by Sienna | Nov 5, 2024 | Customer Service Excellence
As the year comes to a close, libraries have a unique opportunity to reflect on their customer service practices and identify ways to enhance the experience of their patrons. Libraries are community hubs that provide valuable resources, learning opportunities, and...
by Sienna | Oct 29, 2024 | Customer Service Excellence
Everyone knows that excellent customer service goes hand in hand with success. But keeping it consistently excellent? Sometimes that’s easier said than done. Let’s discus why consistency is key in customer service, how it impacts the bottom line, and some practical...
by Sienna | Oct 15, 2024 | Customer Service Excellence
When we think about childcare, the first thing that comes to mind is the care and well-being of children. But there’s another side to this profession that’s equally important: customer service. Yes, in a childcare setting, customer service...
