Tim has more than 20 years’ experience in Customer Service across Retail and Hospitality as well as government and law enforcement, Tim brings a unique perspective to customer service and the leadership of teams across this critical area for all organisations.
Tim blends experience and technical knowledge with a pragmatism that acknowledges commercial realities and the fact that processes have to be brought to life by people. Tim is a firm believer that ‘culture eats strategy for breakfast’ and must be the number one driver for customer service excellence.
Tim has unique insights into human behaviour, which has been honed through his academic efforts (BA Law & Psychology & Diploma in Investigation) along with his extensive experience leading teams and businesses.
Tim specialises in the following areas:
- Customer Service strategy and performance
- Leadership and coaching
- Team performance
- Conflict resolution and negotiation