by Sienna Anderson | Jul 9, 2026 | Customer Retention, Customer Service Excellence, Sparkle News
Learning how to respond to feedback with professionalism and empathy No one enjoys receiving a complaint. Whether it comes from a parent, a library member, or a visitor, the first reaction is often disappointment or frustration. Staff work hard every day to provide...
by Sienna Anderson | Jun 24, 2026 | Customer Service Excellence, Leadership, Sparkle News
By Sofía Silva Berenguer at Sparkle Training – For day-care centre directors and library managers – June 2026 The leaders I work with in day-care and library services tell me they don’t have enough time. And they’re right that something isn’t working. But...
by Sienna Anderson | Jun 10, 2026 | Customer Retention, Customer Service Excellence, Education + Learnings, Sparkle News
Using Customer Feedback to Improve Service Performance No organisation actually enjoys receiving customer complaints. In childcare centres and libraries, complaints can feel particularly personal because staff work hard every day to support children, families, and...
by Sienna Anderson | May 26, 2026 | Customer Retention, Customer Service Excellence, Sparkle News
The connection between exceptional customer service and sustainable business growth When parents choose a childcare centre, they are placing their trust in the people who will care for their children each day. While facilities, programs, and pricing all play a role in...
by Sienna Anderson | Feb 18, 2026 | Customer Retention, Customer Service Excellence, Sparkle News
Customer service has changed, and fast. What worked five years ago may not cut it today. Parents, library patrons, and community members have higher expectations. They want fast responses, clear communication, and staff who can handle challenges with confidence and...
