by Sienna | Apr 17, 2025 | Customer Service Excellence, Sparkle News
We’ve all said them. Those classic customer service phrases that feel polite, professional… even helpful. But here’s the thing: some of the most common expressions in customer service are actually doing more harm than good. They sound robotic. They...
by Sienna | Feb 13, 2025 | Customer Service Excellence
A strong company culture centred around customer satisfaction can be the key differentiator between success and failure. When employees are aligned with customer needs, they create exceptional experiences that bring loyalty and long-term growth. Here’s how to...
by Sienna | Oct 2, 2024 | Customer Service Excellence
No one likes getting negative feedback. Whether it’s an angry customer leaving a one-star review or a frustrated email landing in your inbox, criticism can sting. But here’s the thing: negative feedback is actually a golden opportunity—if you know how to handle it. ...
by Sienna | Jul 24, 2024 | Customer Service Excellence, Education + Learnings
Whether you’re a seasoned leader or new to the role, motivating your team can sometimes feel like a bit of a mystery. You may find yourself asking: What are their professional goals? How do they prefer to receive feedback? Do they feel valued? Well, we...
by Sienna | Jun 28, 2024 | Business plans, Customer Service Excellence
Childcare centres are designed to provide a safe and nurturing environment for children to learn and grow. However, the success of these centres heavily depends on the quality of their staff. Attracting and retaining the right staff can be consistently more...
