by Sienna | Oct 2, 2024 | Customer Service Excellence
No one likes getting negative feedback. Whether it’s an angry customer leaving a one-star review or a frustrated email landing in your inbox, criticism can sting. But here’s the thing: negative feedback is actually a golden opportunity—if you know how to handle it. ...
by Sienna | Sep 17, 2024 | Customer Service Excellence
Many customer interactions still take place over the phone, making phone etiquette in customer service as important as ever. A single phone call can make or break the relationship between a business and its customers. In fact, research shows that 60% of...
by Sienna | Sep 4, 2024 | Customer Service Excellence
Now more than ever, customers are flooded with endless options and information, and this is where trust sets businesses apart. It’s no longer enough to just offer a great product or service—customers need to trust that you’ll deliver on your promises and...
by Sienna | Aug 7, 2024 | Customer Service Excellence
When it comes to delivering exceptional customer service, certain skills are non-negotiable. Whether you’re in a bustling retail environment, a quiet library, a nurturing childcare setting, or managing a customer service call centre, mastering these skills can make...
by Sienna | Jun 28, 2024 | Business plans, Customer Service Excellence
Childcare centres are designed to provide a safe and nurturing environment for children to learn and grow. However, the success of these centres heavily depends on the quality of their staff. Attracting and retaining the right staff can be consistently more...
