by Sienna Anderson | Jun 24, 2026 | Customer Service Excellence, Leadership, Sparkle News
By Sofía Silva Berenguer at Sparkle Training – For day-care centre directors and library managers – June 2026 The leaders I work with in day-care and library services tell me they don’t have enough time. And they’re right that something isn’t working. But...
by Sienna Anderson | Jun 10, 2026 | Customer Retention, Customer Service Excellence, Education + Learnings, Sparkle News
Using Customer Feedback to Improve Service Performance No organisation actually enjoys receiving customer complaints. In childcare centres and libraries, complaints can feel particularly personal because staff work hard every day to support children, families, and...
by Sienna Anderson | May 26, 2026 | Customer Retention, Customer Service Excellence, Sparkle News
The connection between exceptional customer service and sustainable business growth When parents choose a childcare centre, they are placing their trust in the people who will care for their children each day. While facilities, programs, and pricing all play a role in...
by Sienna Anderson | May 11, 2026 | Customer Retention, Customer Service Excellence, Sparkle News
The Benefits of Prioritising Customer Service in Childcare When parents walk into a childcare centre, they are looking for more than a safe place for their child. They want to feel welcomed, heard, supported, and confident that their child is in caring hands. For one...
by Sienna Anderson | Apr 28, 2026 | Customer Retention, Customer Service Excellence, Sparkle News
What Makes a Customer “Difficult” and How to Handle It Professionally Every customer service team has one. The customer whose name alone creates tension. The one described in team conversations as “hard work,” “demanding,” or simply “difficult.” In one organisation we...
