by Sienna | Apr 17, 2025 | Customer Service Excellence, Sparkle News
We’ve all said them. Those classic customer service phrases that feel polite, professional… even helpful. But here’s the thing: some of the most common expressions in customer service are actually doing more harm than good. They sound robotic. They...
by Sienna | Apr 8, 2025 | Customer Retention, Customer Service Excellence
Dealing with difficult customers is one of the toughest challenges in customer service—especially for frontline staff who face it daily. Whether it’s a frustrated parent at a childcare centre, a demanding visitor at the library, or an unhappy customer in retail, these...
by Sienna | Nov 28, 2024 | Customer Service Excellence
If you’ve worked in customer service for even a short time, you know it’s not all cheerful hellos and glowing feedback. Sometimes, you’re faced with tough conversations—angry customers, misunderstandings, or even delivering bad news. The good news? With the right...
by Sienna | Feb 22, 2023 | Education + Learnings
When it comes to excellent customer service, having the right mindset is essential. Your attitude and approach make a huge difference in how your customers perceive your brand and how likely they are to return. Here are five reasons why mindset really matters...
by Sarah El-Moselhi | Jul 25, 2022 | Education + Learnings
Handling Customer Complaints effectively is one of the most important aspects of providing excellent customer service. Complaining customers are providing your business the opportunity to rectify problems. WHY HANDLING CUSTOMER COMPLAINTS MATTERS Customer complaints...
