by Sienna | Nov 5, 2024 | Customer Service Excellence
As the year comes to a close, libraries have a unique opportunity to reflect on their customer service practices and identify ways to enhance the experience of their patrons. Libraries are community hubs that provide valuable resources, learning opportunities, and...
by Sienna | Oct 29, 2024 | Customer Service Excellence
Everyone knows that excellent customer service goes hand in hand with success. But keeping it consistently excellent? Sometimes that’s easier said than done. Let’s discus why consistency is key in customer service, how it impacts the bottom line, and some practical...
by Sienna | Aug 21, 2024 | Customer Service Excellence, Fun and Learning
When you walk into a childcare centre or a library, what’s the first thing you notice? It could be the colourful books on the shelves, the sound of children’s laughter, or the welcoming smiles of staff. But behind those smiles is a skill set that’s crucial to...
by Sienna | Jul 24, 2024 | Customer Service Excellence, Education + Learnings
Whether you’re a seasoned leader or new to the role, motivating your team can sometimes feel like a bit of a mystery. You may find yourself asking: What are their professional goals? How do they prefer to receive feedback? Do they feel valued? Well, we...
by Sienna | Apr 24, 2024 | Business plans, Customer Service Excellence, Education + Learnings
In any workplace, there are moments when important conversations need to be had. These crucial conversations can range from addressing performance issues to discussing sensitive topics like workplace dynamics or career development. While they may seem daunting,...
