1300 611 288

3 Library Customer Service Tips

3 Library Customer Service Tips

Across all service-oriented industries, customer expectations are higher than ever, and educational centres and libraries are no exception. Library staff are expected to be willing and able to relate to the informational needs of each of their customers competently...
5 Benefits Of Emotional Intelligence

5 Benefits Of Emotional Intelligence

Emotional intelligence has been well-known in the business world since 1995, and although 23 years have passed, it still plays a huge role in successful businesses in Australia. Jeff Bezos, the founder of Amazon, is a big fan of Emotional intelligence and has used it...
Good Sales Is Caring And Helping

Good Sales Is Caring And Helping

“Caring” and “Sales” are two words rarely found in the same sentence or heard in the same conversation together. Indeed, many people nowadays don’t find sales – both as a skill and as a profession – as appealing, all because they think that...