If you work in customer service, you know the drill: most customers are polite, reasonable, and a pleasure to help. But every now and then, you come face-to-face (or ear-to-ear) with someone who’s angry, impatient, or downright rude. These moments can be stressful —...
You can feel great customer service just as easily as you can spot poor service from a mile away. And so can your customers. Whether it’s the indifferent tone, the “I don’t know” answers, or the lack of confidence in handling an issue,...
Empathy is the ability to understand and share the feelings of others. It is an important component of human relationships, and it is also essential for creating a diverse and inclusive workplace. Here we will discuss why empathy training can help with diversity and...
In today’s competitive business environment, customer service is critical to success. A company’s ability to provide exceptional customer service is highly dependent on the skills and behaviours of its staff. One way to enhance your...
The workplace is a dynamic environment that involves people with different backgrounds, personalities, and goals. While the primary focus of any business is to make a profit, the happiness and satisfaction of customers plays a significant role in the success of...
