by Sienna Anderson | Jun 3, 2025 | Customer Retention, Customer Service Excellence
Imagine this: A frustrated parent storms up to your childcare centre’s front desk, demanding to know why their child’s favourite teacher left. Or a Library patron asks why their reserved book still hasn’t arrived after a week. Your staff member...
by Sienna Anderson | Apr 22, 2025 | DISC, Fun and Learning, Sparkle News
At SPARKLE Training, we don’t just use DISC – we elevate it. While many businesses rely on basic DISC assessments to improve communication and teamwork, SPARKLE takes it a step further with the powerful insights of TTI Success Insights DISC. Backed by...
by Sienna Anderson | Mar 7, 2023 | Sparkle News
The workplace is a dynamic environment that involves people with different backgrounds, personalities, and goals. While the primary focus of any business is to make a profit, the happiness and satisfaction of customers plays a significant role in the success of...
by Garret Norris | Aug 20, 2018 | Sparkle News
“Caring” and “Sales” are two words rarely found in the same sentence or heard in the same conversation together. Indeed, many people nowadays don’t find sales – both as a skill and as a profession – as appealing, all because they think that...
by Garret Norris | Jul 16, 2018 | Business plans
Amazon has been changing the retail industry for more than two decades now – all by challenging the status quo and forcing its competitors to adopt the e-commerce approach in selling. As a result, many retailers where Amazon operates have declared bankruptcy and...
