by Sienna Anderson | Feb 3, 2026 | Customer Service Excellence, Sparkle News
If you work in a library or childcare centre, you already know this truth: most days run smoothly, until suddenly they don’t. A parent is frustrated at pick-up.A patron is upset about a policy you didn’t create.A child is overwhelmed, and emotions spill over.Phones...
by Garret Norris | Nov 23, 2017 | Education + Learnings
When it comes to hiring people, you may be inclined to evaluate applicants based on their skillset. The more skilled a person is, the less time, money, and effort will be exerted on training them on what they need to do. A high skill level, however, does not mean that...
