Garret Norris – Managing Director, Sparkle Training

Garret Norris is the Managing Director of Sparkle Training, where he brings his lifelong passion for customer service excellence to every program and client engagement.

With decades of leadership and training experience, Garret has built a reputation for helping organisations transform the way they connect with their customers—turning service into a true competitive advantage.

He believes that exceptional customer service isn’t just a skill, it’s a mindset—and through Sparkle Training, he empowers teams to deliver memorable experiences that build loyalty, trust, and long-term success.

Garret’s energetic and practical approach ensures participants leave with actionable strategies they can apply immediately, creating measurable impact for both individuals and businesses.

Garret Norris is also the Co-Owner of KMPT (Krav Maga Precision Training) and brings a unique perspective to self-defence. His passion lies in no-nonsense, practical defence that is not only physical but also holistic—helping people feel safer, stronger, and more capable in all aspects of life. Garret’s focus remains the same: empowering people with practical tools to thrive and protect what matters most.

At the heart of his work is a simple philosophy: when people feel valued, they perform at their best—and customers feel the difference.