At Sparkle Training, we know that Libraries, like any shared environment, operate best when everyone follows a few basic rules. The challenge? Getting visitors to understand and embrace these rules without feeling like they’re being scolded.
Here’s when a little creativity can go a long way. Here are some innovative ways libraries can communicate their guidelines while keeping the atmosphere welcoming and engaging.
1. Use Humour to Break the Ice
Humour is a universal language that disarms resistance and makes messages more memorable.
Example:
Instead of a standard “No Loud Talking” sign, try: “Shhh happens! Let’s keep it library-level quiet.”
For food and drink rules: “Spilling coffee is grounds for concern—let’s enjoy snacks outside!”
Why it works:
Humour softens the message and encourages compliance in a light-hearted way.
2. Visual Storytelling with Illustrations
A picture is worth a thousand words, and fun illustrations can quickly convey your message.
Example:
Use a comic strip to show the consequences of not returning books on time (e.g., a hero struggling to find a missing book for their quest).
Display an infographic of a “Day in the Life of a Quiet Library,” highlighting good etiquette practices.
Why it works:
Visuals grab attention and make the rules more engaging and easy to understand.
3. Gamify the Guidelines
Turn learning the rules into an interactive experience.
Example:
Create a “Library Etiquette Quiz” that visitors can take on paper or a tablet near the entrance. Offer bookmarks or small prizes for participation.
Develop a scavenger hunt that integrates library rules (e.g., “Find the sign that says what to do with your mobile phone!”).
Why it works:
Gamification makes the process fun and encourages visitors to internalise the rules effortlessly.
4. Engage with Digital Media
Take advantage of social media and technology to share the rules creatively.
Example:
Post playful “Dos and Don’ts” videos featuring staff or local mascots.
Share weekly tips on your library’s social media platforms with catchy hashtags like #LibraryLove or #QuietMatters.
Why it works:
Digital media extends your reach and keeps your audience informed even before they walk through the door.
5. Collaborate with Visitors
Involve your community in creating and promoting the rules.
Example:
Host a contest for visitors to design posters or slogans for library etiquette.
Use testimonials from regular visitors: “I love studying here because it’s so peaceful—let’s keep it that way!”
Why it works:
Collaboration within the community builds a sense of ownership and pride in maintaining a respectful library environment.
6. Make It Relatable
Connect the rules to the values that resonate with your visitors.
Example:
Frame rules as a way to create a shared experience: “Your quiet focus helps others find theirs!”
Highlight how rules protect resources: “Handle books with care—every page is someone’s next adventure.”
Why it works:
Relating rules to shared goals makes them feel less like restrictions and more like guidelines for collective benefit.
Library rules are essential for creating a space that serves everyone, but the way they’re communicated can make all the difference. By blending humour, visuals and interactivity, libraries can ensure their guidelines followed and appreciated.
How does your library creatively communicate its rules?
Contact SPARKLE Training today to discuss our tailored Customer Service Training Programs for Libraries and help your Customer Service Team Sparkle!
Call 1300 611 288 or email info@sparkletraining.com.au