by Sienna | Mar 11, 2025 | Customer Service Excellence, Sparkle News
Whether you’re assisting a frustrated library visitor or reassuring a nervous parent dropping off their child, having a go-to cheat sheet can make all the difference. We at SPARKLE Training have put together a must-have customer service cheat sheet to handle any...
by Sienna | Mar 7, 2023 | Sparkle News
The workplace is a dynamic environment that involves people with different backgrounds, personalities, and goals. While the primary focus of any business is to make a profit, the happiness and satisfaction of customers plays a significant role in the success of...
by Sarah El-Moselhi | Aug 3, 2021 | Sparkle News
We believe the power of positivity and laughter is what will get us through our current Groundhog Day lockdown life. So with that, we have put together Lockdown Letters for you to enjoy. They are written by our brightest of minds, our children, as well as a couple...
by Garret Norris | Dec 3, 2018 | Sparkle News
Across all service-oriented industries, customer expectations are higher than ever, and educational centres and libraries are no exception. Library staff are expected to be willing and able to relate to the informational needs of each of their customers competently...
by Garret Norris | Oct 8, 2018 | Sparkle News
Owning and running a childcare centre requires a lot of work. For one thing, parents need to ensure that it’s a place where their children can learn, have fun and be safe. While your daycare centre might have those qualities, without any enrolees, your efforts might...
by Garret Norris | Sep 3, 2018 | Sparkle News
Emotional intelligence has been well-known in the business world since 1995, and although 23 years have passed, it still plays a huge role in successful businesses in Australia. Jeff Bezos, the founder of Amazon, is a big fan of Emotional intelligence and has used it...
