by Sienna | Apr 8, 2025 | Customer Retention, Customer Service Excellence
Dealing with difficult customers is one of the toughest challenges in customer service—especially for frontline staff who face it daily. Whether it’s a frustrated parent at a childcare centre, a demanding visitor at the library, or an unhappy customer in retail, these...
by Sienna | Mar 24, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
Customers leave a supplier for a variety of reasons, often related to poor service, unmet expectations, or better alternatives. 1. Poor Customer Service 🚨 Slow response times, lack of support, or rude interactions drive customers away. 💡 Solution: Improve...
