Thinking about customer service, your mind probably jumps to retail stores, restaurants, or call centres. But what about places like libraries and childcare centres? These spaces might not always be thought of as “customer service environments,” but in reality, they...
Have you ever had a customer interaction that left you feeling truly valued? Chances are it wasn’t just because the staff member was polite—it was because they combined empathy with professionalism. Those two qualities together create trust, warmth, and confidence....
Whether you’re running a childcare centre or managing a library, one thing is certain—customer service matters. In these environments, “customers” aren’t just the parents or patrons who walk through the door. They’re also the children, families, staff, and community...
When you think about the best customer service experience you’ve ever had, what comes to mind? Chances are, it wasn’t just about the product or service—it was about how you were made to feel. Someone listened, understood your concerns, and responded with genuine care....
If you work in customer service, you know the drill: most customers are polite, reasonable, and a pleasure to help. But every now and then, you come face-to-face (or ear-to-ear) with someone who’s angry, impatient, or downright rude. These moments can be stressful —...
