Picture this: You’ve invested time, money, and energy into customer service training, but something’s still off. Your team isn’t delivering the experience you envisioned, customers aren’t raving about your service, and frustration is creeping...
Imagine this: A frustrated customer calls in, upset about a delayed order. The agent on the other end listens, acknowledges their frustration, and says, “I completely understand how disappointing that must be. Let me fix this for you right away.” Suddenly,...
At SPARKLE Training, we don’t just use DISC – we elevate it. While many businesses rely on basic DISC assessments to improve communication and teamwork, SPARKLE takes it a step further with the powerful insights of TTI Success Insights DISC. Backed by...
We’ve all said them. Those classic customer service phrases that feel polite, professional, even helpful. But here’s the thing: some of the most common expressions in customer service are actually doing more harm than good. They sound robotic. They...
Dealing with difficult customers is one of the toughest challenges in customer service especially for frontline staff who face it daily. Whether it’s a frustrated parent at a childcare centre, a demanding visitor at the library, or an unhappy customer in retail,...
