by Sienna Anderson | Jul 15, 2025 | Customer Service Excellence, Sparkle News
We don’t often think of libraries as customer service hubs. After all, they’re quiet, calm places filled with books, not buzzing call centres or sales floors. But the truth is, every interaction in a library is a customer service moment, and those moments...
by Sienna Anderson | Jun 26, 2025 | Customer Service Excellence, Sparkle News
In a time where the value of community services is being constantly assessed, libraries have proven time and again that they are more than just book depositories – they are essential hubs for learning, connection, support, and belonging. Yet despite this pivotal...
by Sienna Anderson | Jun 17, 2025 | Customer Retention, Customer Service Excellence
You can feel great customer service just as easily as you can spot poor service from a mile away. And so can your customers. Whether it’s the indifferent tone, the “I don’t know” answers, or the lack of confidence in handling an issue,...
by Sienna Anderson | Jun 3, 2025 | Customer Retention, Customer Service Excellence
Imagine this: A frustrated parent storms up to your childcare centre’s front desk, demanding to know why their child’s favourite teacher left. Or a Library patron asks why their reserved book still hasn’t arrived after a week. Your staff member...
by Sienna Anderson | May 21, 2025 | Customer Retention, Customer Service Excellence
Picture this: You’ve invested time, money, and energy into customer service training, but something’s still off. Your team isn’t delivering the experience you envisioned, customers aren’t raving about your service, and frustration is creeping...
