by Sienna Anderson | Dec 3, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
In childcare centres and libraries, customer service is not just about being polite. It is about building trust, creating a supportive environment and making families and community members feel genuinely welcome. Parents dropping off their child want reassurance....
by Sienna Anderson | Nov 17, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
If you work in a library, you already know that your role looks very different from what it used to be. Libraries are no longer quiet storage rooms for books. They have become community hubs, learning spaces, technology centres, safe places for connection, and support...
by Sienna Anderson | Nov 5, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
Think about the last time you visited your local library. Was it the friendly smile at the front desk or the helpful suggestion for your next read that made you want to return? Now that so much is online, libraries have something truly unique, human connection. That’s...
by Sienna Anderson | Oct 21, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
No one likes dealing with complaints. Whether you work in a library or a childcare centre, hearing that a parent or patron is unhappy can be stressful. But here’s the thing, complaints aren’t always bad news. In fact, they’re opportunities – opportunities to...
by Sienna Anderson | Oct 7, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
Thinking about customer service, your mind probably jumps to retail stores, restaurants, or call centres. But what about places like libraries and childcare centres? These spaces might not always be thought of as “customer service environments,” but in reality, they...
by Sienna Anderson | Sep 10, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
Whether you’re running a childcare centre or managing a library, one thing is certain—customer service matters. In these environments, “customers” aren’t just the parents or patrons who walk through the door. They’re also the children, families, staff, and community...
