by Sienna Anderson | Aug 29, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
When you think about the best customer service experience you’ve ever had, what comes to mind? Chances are, it wasn’t just about the product or service—it was about how you were made to feel. Someone listened, understood your concerns, and responded with genuine care....
by Sienna Anderson | Aug 14, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
If you work in customer service, you know the drill: most customers are polite, reasonable, and a pleasure to help. But every now and then, you come face-to-face (or ear-to-ear) with someone who’s angry, impatient, or downright rude. These moments can be stressful —...
by Sienna Anderson | Jul 30, 2025 | Customer Retention, Customer Service Excellence
If you’ve ever walked away from a tough conversation with a parent, patron, or carer feeling mentally drained, you’re not alone. Whether you’re in a childcare centre managing nervous or frustrated parents, or a library dealing with demanding or disruptive...
by Sienna Anderson | Jun 17, 2025 | Customer Retention, Customer Service Excellence
You can feel great customer service just as easily as you can spot poor service from a mile away. And so can your customers. Whether it’s the indifferent tone, the “I don’t know” answers, or the lack of confidence in handling an issue,...
by Sienna Anderson | Jun 3, 2025 | Customer Retention, Customer Service Excellence
Imagine this: A frustrated parent storms up to your childcare centre’s front desk, demanding to know why their child’s favourite teacher left. Or a Library patron asks why their reserved book still hasn’t arrived after a week. Your staff member...
by Sienna Anderson | May 21, 2025 | Customer Retention, Customer Service Excellence
Picture this: You’ve invested time, money, and energy into customer service training, but something’s still off. Your team isn’t delivering the experience you envisioned, customers aren’t raving about your service, and frustration is creeping...
