Imagine this: A frustrated parent storms up to your childcare centre’s front desk, demanding to know why their child’s favourite teacher left. Or a Library patron asks why their reserved book still hasn’t arrived after a week. Your staff member...
Picture this: You’ve invested time, money, and energy into customer service training, but something’s still off. Your team isn’t delivering the experience you envisioned, customers aren’t raving about your service, and frustration is creeping...
Imagine this: A frustrated customer calls in, upset about a delayed order. The agent on the other end listens, acknowledges their frustration, and says, “I completely understand how disappointing that must be. Let me fix this for you right away.” Suddenly,...
Dealing with difficult customers is one of the toughest challenges in customer service especially for frontline staff who face it daily. Whether it’s a frustrated parent at a childcare centre, a demanding visitor at the library, or an unhappy customer in retail,...
Customers leave a supplier for a variety of reasons, often related to poor service, unmet expectations, or better alternatives. 1. Poor Customer Service Slow response times, lack of support, or rude interactions drive customers away. Solution: Improve customer service...
When you have customers who complain and then walk out, you have an understanding of where you’ve made a mistake. This helps you retarget your efforts and improve your business to give better products and services. But what if they just become silent? How would you...
