by Sienna Anderson | Apr 8, 2025 | Customer Retention, Customer Service Excellence
Dealing with difficult customers is one of the toughest challenges in customer service especially for frontline staff who face it daily. Whether it’s a frustrated parent at a childcare centre, a demanding visitor at the library, or an unhappy customer in retail,...
by Sienna Anderson | Mar 24, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
Customers leave a supplier for a variety of reasons, often related to poor service, unmet expectations, or better alternatives. 1. Poor Customer Service Slow response times, lack of support, or rude interactions drive customers away. Solution: Improve customer service...
by Sienna Anderson | Mar 11, 2025 | Customer Service Excellence, Sparkle News
Whether you’re assisting a frustrated library visitor or reassuring a nervous parent dropping off their child, having a go-to cheat sheet can make all the difference. We at SPARKLE Training have put together a must-have customer service cheat sheet to handle any...
by Sienna Anderson | Feb 25, 2025 | Customer Service Excellence
We’re often trained in Customer Service to default to “I’m sorry” when dealing with difficult customers. While an apology can sometimes help, overusing it can make your team seem insincere, or even at fault when they aren’t. Instead, there are more effective ways to...
by Sienna Anderson | Feb 13, 2025 | Customer Service Excellence
A strong company culture centred around customer satisfaction can be the key differentiator between success and failure. When employees are aligned with customer needs, they create exceptional experiences that bring loyalty and long-term growth. Here’s how to...
by Sienna Anderson | Jan 30, 2025 | Customer Service Excellence, Education + Learnings
At Sparkle Training, we know that exceptional customer service in childcare centres and libraries requires understanding the unique needs of children, parents & families, and library patrons. Every interaction is an opportunity to build trust, solve problems, and...
