Have you ever been faced with a situation where you had to give a staff member some constructive criticism, but you were unsure of the right way to go about it? Providing feedback to employees is an important aspect of workplace management that can significantly...
It goes without saying that every business, regardless of the industry, encounters customer complaints. While some may seem like nuisances at first glance, they actually present opportunities for improvement. How you handle these complaints can significantly impact...
In any workplace, there are moments when important conversations need to be had. These crucial conversations can range from addressing performance issues to discussing sensitive topics like workplace dynamics or career development. While they may seem daunting,...
Despite our best efforts, customers sometimes choose to walk away. This phenomenon, also known as customer churn, can be detrimental to a business’s growth and sustainability. Understanding why our customers leave and implementing strategies to prevent customer...
Libraries are more than just repositories of books; they are vibrant community hubs offering a wide range of services and resources. However, with increased competition from online platforms and other forms of entertainment, it’s essential for libraries to find...
Keeping customer service staff motivated and engaged is important when it comes to maintaining customer satisfaction. There are many different strategies managers can use to achieve this amongst their staff. Here are some of those strategies: Recognition and...
