by Sienna Anderson | Dec 3, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
In childcare centres and libraries, customer service is not just about being polite. It is about building trust, creating a supportive environment and making families and community members feel genuinely welcome. Parents dropping off their child want reassurance....
by Sienna Anderson | Nov 17, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
If you work in a library, you already know that your role looks very different from what it used to be. Libraries are no longer quiet storage rooms for books. They have become community hubs, learning spaces, technology centres, safe places for connection, and support...
by Sienna Anderson | Nov 5, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
Think about the last time you visited your local library. Was it the friendly smile at the front desk or the helpful suggestion for your next read that made you want to return? Now that so much is online, libraries have something truly unique, human connection. That’s...
by Sienna Anderson | Oct 21, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
No one likes dealing with complaints. Whether you work in a library or a childcare centre, hearing that a parent or patron is unhappy can be stressful. But here’s the thing, complaints aren’t always bad news. In fact, they’re opportunities – opportunities to...
by Sienna Anderson | Oct 7, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
Thinking about customer service, your mind probably jumps to retail stores, restaurants, or call centres. But what about places like libraries and childcare centres? These spaces might not always be thought of as “customer service environments,” but in reality, they...
by Sienna Anderson | Sep 23, 2025 | Customer Service Excellence, Sparkle News
Have you ever had a customer interaction that left you feeling truly valued? Chances are it wasn’t just because the staff member was polite—it was because they combined empathy with professionalism. Those two qualities together create trust, warmth, and confidence....
by Sienna Anderson | Sep 10, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
Whether you’re running a childcare centre or managing a library, one thing is certain—customer service matters. In these environments, “customers” aren’t just the parents or patrons who walk through the door. They’re also the children, families, staff, and community...
by Sienna Anderson | Aug 29, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
When you think about the best customer service experience you’ve ever had, what comes to mind? Chances are, it wasn’t just about the product or service—it was about how you were made to feel. Someone listened, understood your concerns, and responded with genuine care....
by Sienna Anderson | Aug 14, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
If you work in customer service, you know the drill: most customers are polite, reasonable, and a pleasure to help. But every now and then, you come face-to-face (or ear-to-ear) with someone who’s angry, impatient, or downright rude. These moments can be stressful —...
by Sienna Anderson | Jul 30, 2025 | Customer Retention, Customer Service Excellence
If you’ve ever walked away from a tough conversation with a parent, patron, or carer feeling mentally drained, you’re not alone. Whether you’re in a childcare centre managing nervous or frustrated parents, or a library dealing with demanding or disruptive...
