When it comes to delivering exceptional customer service, certain skills are non-negotiable. Whether you’re in a bustling retail environment, a quiet library, a nurturing childcare setting, or managing a customer service call centre, mastering these skills can make...
Whether you’re a seasoned leader or new to the role, motivating your team can sometimes feel like a bit of a mystery. You may find yourself asking: What are their professional goals? How do they prefer to receive feedback? Do they feel valued? Well, we...
“Can you hold for a moment?” “That’s our policy.” “There’s nothing I can do. “You’ll have to speak to someone else about that.” “Can you repeat that?” “I’m sorry, but…”...
Childcare centres are designed to provide a safe and nurturing environment for children to learn and grow. However, the success of these centres heavily depends on the quality of their staff. Attracting and retaining the right staff can be consistently more...
In the early education industry, and with the everchanging needs of families and children, creating lasting relationships with customers is fundamental for the success and sustainability of childcare centres. Here’s how childcare providers can build...
Have you ever been faced with a situation where you had to give a staff member some constructive criticism, but you were unsure of the right way to go about it? Providing feedback to employees is an important aspect of workplace management that can significantly...
It goes without saying that every business, regardless of the industry, encounters customer complaints. While some may seem like nuisances at first glance, they actually present opportunities for improvement. How you handle these complaints can significantly impact...
In any workplace, there are moments when important conversations need to be had. These crucial conversations can range from addressing performance issues to discussing sensitive topics like workplace dynamics or career development. While they may seem daunting,...
Despite our best efforts, customers sometimes choose to walk away. This phenomenon, also known as customer churn, can be detrimental to a business’s growth and sustainability. Understanding why our customers leave and implementing strategies to prevent customer...
Libraries are more than just repositories of books; they are vibrant community hubs offering a wide range of services and resources. However, with increased competition from online platforms and other forms of entertainment, it’s essential for libraries to find...
