by Sienna Anderson | Jun 10, 2026 | Customer Retention, Customer Service Excellence, Education + Learnings, Sparkle News
Using Customer Feedback to Improve Service Performance No organisation actually enjoys receiving customer complaints. In childcare centres and libraries, complaints can feel particularly personal because staff work hard every day to support children, families, and...
by Sienna Anderson | May 11, 2026 | Customer Retention, Customer Service Excellence, Sparkle News
The Benefits of Prioritising Customer Service in Childcare When parents walk into a childcare centre, they are looking for more than a safe place for their child. They want to feel welcomed, heard, supported, and confident that their child is in caring hands. For one...
by Sienna Anderson | Apr 28, 2026 | Customer Retention, Customer Service Excellence, Sparkle News
What Makes a Customer “Difficult” and How to Handle It Professionally Every customer service team has one. The customer whose name alone creates tension. The one described in team conversations as “hard work,” “demanding,” or simply “difficult.” In one organisation we...
by Sienna Anderson | Feb 18, 2026 | Customer Retention, Customer Service Excellence, Sparkle News
Customer service has changed, and fast. What worked five years ago may not cut it today. Parents, library patrons, and community members have higher expectations. They want fast responses, clear communication, and staff who can handle challenges with confidence and...
by Sienna Anderson | Nov 5, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
Think about the last time you visited your local library. Was it the friendly smile at the front desk or the helpful suggestion for your next read that made you want to return? Now that so much is online, libraries have something truly unique, human connection. That’s...
