When it comes to delivering exceptional customer service, certain skills are non-negotiable. Whether you’re in a bustling retail environment, a quiet library, a nurturing childcare setting, or managing a customer service call centre, mastering these skills can make...
Whether you’re a seasoned leader or new to the role, motivating your team can sometimes feel like a bit of a mystery. You may find yourself asking: What are their professional goals? How do they prefer to receive feedback? Do they feel valued? Well, we...
“Can you hold for a moment?” “That’s our policy.” “There’s nothing I can do. “You’ll have to speak to someone else about that.” “Can you repeat that?” “I’m sorry, but…”...
Childcare centres are designed to provide a safe and nurturing environment for children to learn and grow. However, the success of these centres heavily depends on the quality of their staff. Attracting and retaining the right staff can be consistently more...
In the early education industry, and with the everchanging needs of families and children, creating lasting relationships with customers is fundamental for the success and sustainability of childcare centres. Here’s how childcare providers can build...
