by Sienna Anderson | Oct 29, 2024 | Customer Service Excellence
Everyone knows that excellent customer service goes hand in hand with success. But keeping it consistently excellent? Sometimes that’s easier said than done. Let’s discus why consistency is key in customer service, how it impacts the bottom line, and some...
by Sienna Anderson | Oct 15, 2024 | Customer Service Excellence
When we think about childcare, the first thing that comes to mind is the care and well-being of children. But there’s another side to this profession that’s equally important: customer service. Yes, in a childcare setting, customer service isn’t just...
by Sienna Anderson | Oct 2, 2024 | Customer Service Excellence
No one likes getting negative feedback. Whether it’s an angry customer leaving a one-star review or a frustrated email landing in your inbox, criticism can sting. But here’s the thing: negative feedback is actually a golden opportunity – if you know...
by Sienna Anderson | Sep 17, 2024 | Customer Service Excellence
Many customer interactions still take place over the phone, making phone etiquette in customer service as important as ever. A single phone call can make or break the relationship between a business and its customers. In fact, research shows that 60% of...
by Sienna Anderson | Sep 4, 2024 | Customer Service Excellence
Now more than ever, customers are flooded with endless options and information, and this is where trust sets businesses apart. It’s no longer enough to just offer a great product or service—customers need to trust that you’ll deliver on your promises and...
