by Sienna Anderson | Oct 31, 2023 | Customer Service Excellence
At the heart of Customer Service Excellence is Rapport Building. Simply being friendly won’t suffice. You have to be able to build a solid relationship with the customer, that makes them feel connected, comfortable and confident in your ability to meet their needs. We...
by Sienna Anderson | Oct 18, 2023 | Customer Service Excellence
No matter the industry you are in, most roles involve interacting with customers. When dealing with any customer, it’s important to have excellent customer service skills, especially when dealing with difficult or angry customers. There are simple yet effective...
by Sienna Anderson | Jun 18, 2023 | Customer Service Excellence, Sparkle News
In today’s competitive business landscape, exceptional customer service plays a pivotal role in setting your company apart. It’s not just about resolving customer issues; it’s about creating memorable experiences that foster loyalty and drive repeat...
by Garret Norris | Sep 4, 2017 | Customer Service Excellence, Sparkle News
Businesses, no matter their industry or size, are all concerned with their customer service – especially at this age when buying experience can heavily influence the opinion of the customer, and subsequently, their decision to patronize and what they will say to...
by Garret Norris | Aug 16, 2017 | Customer Service Excellence, Education + Learnings
Reliable and positive customer service is vital for businesses of all sizes and sectors. But still, many companies still face several customer service challenges these days. In fact, 78% of consumers have not pursued an intended purchase all because they...
by Garret Norris | Aug 9, 2017 | Customer Service Excellence, Fun and Learning
Organisations are always thinking of ways to get the best out of their people. They want their teams to perform at their best, not only to maximise the ‘Salary’ line on the P&L, but also because creating great environments for people to work in the just the...
