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Communicating the basic rules to visitors may need a creative approach sometimes

by Sienna Anderson | Dec 11, 2024 | Customer Service Excellence, Innovation

At Sparkle Training, we know that Libraries, like any shared environment, operate best when everyone follows a few basic rules. The challenge? Getting visitors to understand and embrace these rules without feeling like they’re being scolded. Here’s when a...

Communicating the basic rules to visitors may need a creative approach sometimes

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