by Sienna Anderson | Jul 15, 2025 | Customer Service Excellence, Sparkle News
We don’t often think of libraries as customer service hubs. After all, they’re quiet, calm places filled with books, not buzzing call centres or sales floors. But the truth is, every interaction in a library is a customer service moment, and those moments...
by Sienna Anderson | Jun 26, 2025 | Customer Service Excellence, Sparkle News
In a time where the value of community services is being constantly assessed, libraries have proven time and again that they are more than just book depositories – they are essential hubs for learning, connection, support, and belonging. Yet despite this pivotal...
by Sienna Anderson | Jun 17, 2025 | Customer Retention, Customer Service Excellence
You can feel great customer service just as easily as you can spot poor service from a mile away. And so can your customers. Whether it’s the indifferent tone, the “I don’t know” answers, or the lack of confidence in handling an issue,...
by Sienna Anderson | Jun 3, 2025 | Customer Retention, Customer Service Excellence
Imagine this: A frustrated parent storms up to your childcare centre’s front desk, demanding to know why their child’s favourite teacher left. Or a Library patron asks why their reserved book still hasn’t arrived after a week. Your staff member...
by Sienna Anderson | May 21, 2025 | Customer Retention, Customer Service Excellence
Picture this: You’ve invested time, money, and energy into customer service training, but something’s still off. Your team isn’t delivering the experience you envisioned, customers aren’t raving about your service, and frustration is creeping...
by Sienna Anderson | May 7, 2025 | Customer Retention, Customer Service Excellence
Imagine this: A frustrated customer calls in, upset about a delayed order. The agent on the other end listens, acknowledges their frustration, and says, “I completely understand how disappointing that must be. Let me fix this for you right away.” Suddenly,...
by Sienna Anderson | Apr 22, 2025 | DISC, Fun and Learning, Sparkle News
At SPARKLE Training, we don’t just use DISC – we elevate it. While many businesses rely on basic DISC assessments to improve communication and teamwork, SPARKLE takes it a step further with the powerful insights of TTI Success Insights DISC. Backed by...
by Sienna Anderson | Apr 17, 2025 | Customer Service Excellence, Sparkle News
We’ve all said them. Those classic customer service phrases that feel polite, professional, even helpful. But here’s the thing: some of the most common expressions in customer service are actually doing more harm than good. They sound robotic. They...
by Sienna Anderson | Apr 8, 2025 | Customer Retention, Customer Service Excellence
Dealing with difficult customers is one of the toughest challenges in customer service especially for frontline staff who face it daily. Whether it’s a frustrated parent at a childcare centre, a demanding visitor at the library, or an unhappy customer in retail,...
by Sienna Anderson | Mar 24, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
Customers leave a supplier for a variety of reasons, often related to poor service, unmet expectations, or better alternatives. 1. Poor Customer Service Slow response times, lack of support, or rude interactions drive customers away. Solution: Improve customer service...
