As we step into 2025, one thing is clear to us at Sparkle Training – building meaningful connections with our customers is more important than ever. Whether you’re helping a parent navigate drop-off at a Childcare Centre, or assisting a Library Patron in...
At Sparkle Training, we know that Libraries, like any shared environment, operate best when everyone follows a few basic rules. The challenge? Getting visitors to understand and embrace these rules without feeling like they’re being scolded. Here’s when a...
If you’ve worked in customer service for even a short time, you know it’s not all cheerful hellos and glowing feedback. Sometimes, you’re faced with tough conversations, angry customers, misunderstandings, or even delivering bad news. The good news?...
As the year comes to a close, libraries have a unique opportunity to reflect on their customer service practices and identify ways to enhance the experience of their patrons. Libraries are community hubs that provide valuable resources, learning opportunities, and...
Everyone knows that excellent customer service goes hand in hand with success. But keeping it consistently excellent? Sometimes that’s easier said than done. Let’s discus why consistency is key in customer service, how it impacts the bottom line, and some...
When we think about childcare, the first thing that comes to mind is the care and well-being of children. But there’s another side to this profession that’s equally important: customer service. Yes, in a childcare setting, customer service isn’t just...
No one likes getting negative feedback. Whether it’s an angry customer leaving a one-star review or a frustrated email landing in your inbox, criticism can sting. But here’s the thing: negative feedback is actually a golden opportunity – if you know...
Many customer interactions still take place over the phone, making phone etiquette in customer service as important as ever. A single phone call can make or break the relationship between a business and its customers. In fact, research shows that 60% of...
Now more than ever, customers are flooded with endless options and information, and this is where trust sets businesses apart. It’s no longer enough to just offer a great product or service—customers need to trust that you’ll deliver on your promises and...
When you walk into a childcare centre or a library, what’s the first thing you notice? It could be the colourful books on the shelves, the sound of children’s laughter, or the welcoming smiles of staff. But behind those smiles is a skill set that’s crucial to...
