by Sienna Anderson | Apr 24, 2024 | Business plans, Customer Service Excellence, Education + Learnings
In any workplace, there are moments when important conversations need to be had. These crucial conversations can range from addressing performance issues to discussing sensitive topics like workplace dynamics or career development. While they may seem daunting,...
by Sienna Anderson | Apr 11, 2024 | Customer Service Excellence
Despite our best efforts, customers sometimes choose to walk away. This phenomenon, also known as customer churn, can be detrimental to a business’s growth and sustainability. Understanding why our customers leave and implementing strategies to prevent customer...
by Sienna Anderson | Mar 25, 2024 | Customer Service Excellence
Libraries are more than just repositories of books; they are vibrant community hubs offering a wide range of services and resources. However, with increased competition from online platforms and other forms of entertainment, it’s essential for libraries to find...
by Sienna Anderson | Mar 17, 2024 | Customer Service Excellence
Keeping customer service staff motivated and engaged is important when it comes to maintaining customer satisfaction. There are many different strategies managers can use to achieve this amongst their staff. Here are some of those strategies: Recognition and...
by Sienna Anderson | Mar 3, 2024 | Customer Service Excellence, Fun and Learning
Do you ever wonder why some people excel in customer service while others struggle? The answer might lie in their DISC personality type. The DISC model categorises personalities into four main types: Dominance, Influence, Steadiness, and Compliance. Each type has its...
by Sienna Anderson | Feb 19, 2024 | Customer Service Excellence
Ideally, all businesses would like to hire people who are naturally great at providing quality customer service. And those people do exist, but they are few and far between. Training your customer service team improves their communication skills, problem-solving and...
by Sienna Anderson | Jan 29, 2024 | Business plans, Customer Service Excellence
Workplace burnout is the product of prolonged work-related stress. Staff that are burned out are typically emotionally drained and can experience negative and detached feelings in relation to their work. According to research, Staff Burnout is one of the primary...
by Sienna Anderson | Jan 18, 2024 | Customer Service Excellence, Education + Learnings
Have you considered how you can kick off 2024 by making a difference within your Library Service? Training your library staff comes with many benefits, contributing to both individual professional development and overall library efficiency. Staff development and...
by Sienna Anderson | Dec 21, 2023 | Business plans, Customer Service Excellence
The new year marks the time for businesses to pick back up where they left off last year with their customers. Thinking of ways to reconnect with your customers can be intimidating, however, following up in January is an important way to stay front-of-mind with...
by Sienna Anderson | Dec 6, 2023 | Business plans
Among the chaos that comes with the month of December, you need to set aside some time to prepare your daycare centre for the end of the year, and for the beginning of the new year. When running a childcare service, you are responsible for many areas that require your...
