by Sienna Anderson | Oct 21, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
No one likes dealing with complaints. Whether you work in a library or a childcare centre, hearing that a parent or patron is unhappy can be stressful. But here’s the thing, complaints aren’t always bad news. In fact, they’re opportunities – opportunities to...
by Sienna Anderson | Oct 7, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
Thinking about customer service, your mind probably jumps to retail stores, restaurants, or call centres. But what about places like libraries and childcare centres? These spaces might not always be thought of as “customer service environments,” but in reality, they...
by Sienna Anderson | Sep 10, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
Whether you’re running a childcare centre or managing a library, one thing is certain—customer service matters. In these environments, “customers” aren’t just the parents or patrons who walk through the door. They’re also the children, families, staff, and community...
by Sienna Anderson | Aug 29, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
When you think about the best customer service experience you’ve ever had, what comes to mind? Chances are, it wasn’t just about the product or service—it was about how you were made to feel. Someone listened, understood your concerns, and responded with genuine care....
by Sienna Anderson | Aug 14, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
If you work in customer service, you know the drill: most customers are polite, reasonable, and a pleasure to help. But every now and then, you come face-to-face (or ear-to-ear) with someone who’s angry, impatient, or downright rude. These moments can be stressful —...
