by Sienna Anderson | Aug 21, 2024 | Customer Service Excellence, Fun and Learning
When you walk into a childcare centre or a library, what’s the first thing you notice? It could be the colourful books on the shelves, the sound of children’s laughter, or the welcoming smiles of staff. But behind those smiles is a skill set that’s crucial to...
by Sienna Anderson | Jul 11, 2024 | Customer Service Excellence
“Can you hold for a moment?” “That’s our policy.” “There’s nothing I can do. “You’ll have to speak to someone else about that.” “Can you repeat that?” “I’m sorry, but…”...
by Sienna Anderson | May 13, 2024 | Customer Service Excellence
It goes without saying that every business, regardless of the industry, encounters customer complaints. While some may seem like nuisances at first glance, they actually present opportunities for improvement. How you handle these complaints can significantly impact...
by Sienna Anderson | Oct 18, 2023 | Customer Service Excellence
No matter the industry you are in, most roles involve interacting with customers. When dealing with any customer, it’s important to have excellent customer service skills, especially when dealing with difficult or angry customers. There are simple yet effective...
by Sienna Anderson | Jul 19, 2023 | Fun and Learning
Hi all, just thought I would share some results from a program we ran, if you want more detail, please contact us. CASE STUDY RESULTS: Outcomes Increased customer satisfaction by 40% Increased staff satisfaction by 60% Increased average daily time...
