by Sienna Anderson | Jul 15, 2025 | Customer Service Excellence, Sparkle News
We don’t often think of libraries as customer service hubs. After all, they’re quiet, calm places filled with books, not buzzing call centres or sales floors. But the truth is, every interaction in a library is a customer service moment, and those moments...
by Sienna Anderson | Jan 26, 2023 | Education, Education + Learnings
Libraries are safe spaces where everyone is welcome. They play an important role in local communities by: Providing access to information and resources Promoting education and learning Many libraries are experiencing unprecedented challenges that...
