Workplace burnout is the product of prolonged work-related stress. Staff that are burned out are typically emotionally drained and can experience negative and detached feelings in relation to their work. According to research, Staff Burnout is one of the primary...
Have you considered how you can kick off 2024 by making a difference within your Library Service? Training your library staff comes with many benefits, contributing to both individual professional development and overall library efficiency. Staff development and...
The new year marks the time for businesses to pick back up where they left off last year with their customers. Thinking of ways to reconnect with your customers can be intimidating, however, following up in January is an important way to stay front-of-mind with...
What is the definition of a successful childcare centre? While there is no single definition of success in childcare, a centre that creates a stimulating, safe and loving environment for children, meets or exceeds standards and has a well-trained team of staff would...
At the heart of Customer Service Excellence is Rapport Building. Simply being friendly won’t suffice. You have to be able to build a solid relationship with the customer, that makes them feel connected, comfortable and confident in your ability to meet their needs. We...
No matter the industry you are in, most roles involve interacting with customers. When dealing with any customer, it’s important to have excellent customer service skills, especially when dealing with difficult or angry customers. There are simple yet effective...
