No matter the industry you are in, most roles involve interacting with customers. When dealing with any customer, it’s important to have excellent customer service skills, especially when dealing with difficult or angry customers. There are simple yet effective...
Hi all, just thought I would share some results from a program we ran, if you want more detail, please contact us. CASE STUDY RESULTS: Outcomes Increased customer satisfaction by 40% Increased staff satisfaction by 60% Increased average daily time...
I recently delivered customer service training to Erica Wilkinson’s team at St Nicholas Early Education in NSW and Henriette Herbst’s team at One Tree Community Services in VIC. They both expressed that the training “Surpassed what they expected and that...
In today’s competitive business landscape, exceptional customer service plays a pivotal role in setting your company apart. It’s not just about resolving customer issues; it’s about creating memorable experiences that foster loyalty and drive repeat...
As a childcare provider, the new financial year presents an opportunity to evaluate and enhance your services to ensure the best experience for both children and parents. By embracing innovative approaches, refining your processes, and prioritising continuous...
Training your staff in customer service before the end of the financial year (EOFY) can bring many benefits to your business. Here are four important reasons why you should consider investing in customer service training for your staff before EOFY: ...
Customer service is essential to the success of a business. It can be the difference between a satisfied customer who becomes a loyal one, and a dissatisfied customer who could spread negative reviews about your business. As such, running a customer...
Childcare centres play an important role in the lives of families by providing care and education to young children. However, the childcare industry faces various challenges. Here are four major challenges for childcare centres and ways to overcome them. Staff...
Empathy is the ability to understand and share the feelings of others. It is an important component of human relationships, and it is also essential for creating a diverse and inclusive workplace. Here we will discuss why empathy training can help with diversity and...
In today’s competitive business environment, customer service is critical to success. A company’s ability to provide exceptional customer service is highly dependent on the skills and behaviours of its staff. One way to enhance your...
