by Sienna Anderson | Dec 21, 2023 | Business plans, Customer Service Excellence
The new year marks the time for businesses to pick back up where they left off last year with their customers. Thinking of ways to reconnect with your customers can be intimidating, however, following up in January is an important way to stay front-of-mind with...
by Sienna Anderson | Dec 6, 2023 | Business plans
Among the chaos that comes with the month of December, you need to set aside some time to prepare your daycare centre for the end of the year, and for the beginning of the new year. When running a childcare service, you are responsible for many areas that require your...
by Sienna Anderson | Nov 22, 2023 | Customer Service Excellence
What is the definition of a successful childcare centre? While there is no single definition of success in childcare, a centre that creates a stimulating, safe and loving environment for children, meets or exceeds standards and has a well-trained team of staff would...
by Sienna Anderson | Nov 10, 2023 | Education + Learnings, Fun and Learning
A BEACON FOR YOUNG ENTREPRENEURS In a world filled with digital distractions and modern technologies, libraries have faced a formidable challenge in recent years: attracting more kids through their doors. But what if we told you there’s a way to not only...
by Sienna Anderson | Oct 31, 2023 | Customer Service Excellence
At the heart of Customer Service Excellence is Rapport Building. Simply being friendly won’t suffice. You have to be able to build a solid relationship with the customer, that makes them feel connected, comfortable and confident in your ability to meet their needs. We...
by Sienna Anderson | Oct 18, 2023 | Customer Service Excellence
No matter the industry you are in, most roles involve interacting with customers. When dealing with any customer, it’s important to have excellent customer service skills, especially when dealing with difficult or angry customers. There are simple yet effective...
by Sienna Anderson | Jul 19, 2023 | Fun and Learning
Hi all, just thought I would share some results from a program we ran, if you want more detail, please contact us. CASE STUDY RESULTS: Outcomes Increased customer satisfaction by 40% Increased staff satisfaction by 60% Increased average daily time...
by Sienna Anderson | Jul 4, 2023 | Education + Learnings
I recently delivered customer service training to Erica Wilkinson’s team at St Nicholas Early Education in NSW and Henriette Herbst’s team at One Tree Community Services in VIC. They both expressed that the training “Surpassed what they expected and that...
by Sienna Anderson | Jun 18, 2023 | Customer Service Excellence, Sparkle News
In today’s competitive business landscape, exceptional customer service plays a pivotal role in setting your company apart. It’s not just about resolving customer issues; it’s about creating memorable experiences that foster loyalty and drive repeat...
by Sienna Anderson | Jun 14, 2023 | Business plans
As a childcare provider, the new financial year presents an opportunity to evaluate and enhance your services to ensure the best experience for both children and parents. By embracing innovative approaches, refining your processes, and prioritising continuous...
