by Sienna Anderson | Jan 26, 2023 | Education, Education + Learnings
Libraries are safe spaces where everyone is welcome. They play an important role in local communities by: Providing access to information and resources Promoting education and learning Many libraries are experiencing unprecedented challenges that...
by Sienna Anderson | Jan 20, 2023 | Education, Education + Learnings
In the aftermath of the pandemic and with further-education alternatives on the rise, Universities are facing an unprecedented array of challenges. Data released in 2020 unveiled that 1 in 4 unemployed Australians have a university degree. So why...
by Sienna Anderson | Dec 15, 2022 | Business plans, Education + Learnings
Providing great customer service is critical to retaining customers. Many consumers say that they will look elsewhere after just one bad customer service experience. So what makes great customer service difficult to achieve? Here you will...
by Sienna Anderson | Nov 30, 2022 | Education + Learnings
Most Childcare Centres strive to provide exceptional customer service, but they often don’t focus enough time in this area. Reasons for this include low budgets and lack of resources. Families want to visit welcoming and friendly centres, and improving Customer...
by Sienna Anderson | Nov 11, 2022 | Business plans, Education + Learnings
Developing self-awareness is not something that will happen suddenly. It takes time and effort, but when achieved, it comes with many benefits at work and in your personal life. Do you want to build leadership skills, progress your career or work on your own...
by Sienna Anderson | Nov 3, 2022 | Business plans, Education
Building the skills of your Childcare Staff can have a great impact on the overall success of the centre. While staff training involves an investment of money and time, there are ample benefits which will ultimately grow the business. Here are 5 reasons why it...
by Sarah El-Moselhi | Jul 25, 2022 | Education + Learnings
Handling Customer Complaints effectively is one of the most important aspects of providing excellent customer service. Complaining customers are providing your business the opportunity to rectify problems. WHY HANDLING CUSTOMER COMPLAINTS MATTERS Customer complaints...
by Sarah El-Moselhi | Jul 3, 2022 | Education + Learnings
Customer service is arguably the most important thing for your business to get right. Customer Service excellence can overcome weak marketing. However, it is very hard, and costly, to replace poor customer service with even the most “outstanding” marketing....
by Sarah El-Moselhi | May 5, 2022 | Education + Learnings
It’s a simple fact, but a critical one – your customers determine the fate of your business. And there are two core areas that need to be catered for to be successful in Customer Service. Always deliver both what you promise as well as what meets...
by Sarah El-Moselhi | Mar 3, 2022 | Education + Learnings
Humans figured out trade very early on. By 3000 BC, we were setting out on missions of water-bound trade. And by 1000 BC, merchants were a part of societies. That’s when notions about how to treat customers began to form. The butchers, the bakers, and the local...
