by Sarah El-Moselhi | May 5, 2022 | Education + Learnings
It’s a simple fact, but a critical one – your customers determine the fate of your business. And there are two core areas that need to be catered for to be successful in Customer Service. Always deliver both what you promise as well as what meets...
by Sarah El-Moselhi | Mar 3, 2022 | Education + Learnings
Humans figured out trade very early on. By 3000 BC, we were setting out on missions of water-bound trade. And by 1000 BC, merchants were a part of societies. That’s when notions about how to treat customers began to form. The butchers, the bakers, and the local...
by Sarah El-Moselhi | Dec 16, 2021 | Fun and Learning
Did you know working out brain teasers and logic puzzles can improve our short-term memory loss? Challenging our grey matter with brain teasers and other types of riddles keeps the connections between our brain cells firing. Additionally, learning how to solve brain...
by Sarah El-Moselhi | Nov 25, 2021 | Business plans, Education + Learnings
The ability to anticipate the needs of a coworker, colleague or boss, and deliver on them before they have verbally asked for them, is indeed a skill that will make you stand out. That is where the tools of How to Read Body Language The Right Way can be...
by Sarah El-Moselhi | Nov 15, 2021 | Education + Learnings
Poor university customer service is more common than you think. Higher education systems have many different types of customers, although they go by different names: students, teachers, parents, and other stakeholders (like the government, board members, or...
by Sarah El-Moselhi | Aug 3, 2021 | Sparkle News
We believe the power of positivity and laughter is what will get us through our current Groundhog Day lockdown life. So with that, we have put together Lockdown Letters for you to enjoy. They are written by our brightest of minds, our children, as well as a couple...
by Sarah El-Moselhi | Jul 29, 2021 | Education
Homeschooling*. It’s likely not something you have ever considered. Nor is it something you really want to do with your entire day, every day. Until the weekend. Well, at least the weekend guilt of “we should do something educational” is now well and truly quashed....
by Sarah El-Moselhi | Mar 30, 2021 | Business plans
Empathy Training deserves its buzz status of late. And leaders are wise to desire it for their businesses. But to succeed in making it part of your organisation’s DNA, you need to pay close attention to two entwined factors. That is, communication and human behaviour!...
by Sarah El-Moselhi | Jan 28, 2021 | Business plans
NOW THAT YOU CAN START WELCOMING THEM BACK Restrictions have eased and the doors to businesses are slowly ushering in much needed customers. But do your customers know you are back in the swing of things? Do you know the importance of reconnecting with customers? Well...
by Sarah El-Moselhi | Nov 9, 2020 | Business plans
A large part of running a business involves managing the expectations, behaviours and attitudes of your customers. Even the most experienced professional can be faced with challenging clients. Difficult customers take many shapes. There are the over-demanding ones,...
