by Sarah El-Moselhi | Jul 29, 2021 | Education
Homeschooling*. It’s likely not something you have ever considered. Nor is it something you really want to do with your entire day, every day. Until the weekend. Well, at least the weekend guilt of “we should do something educational” is now well and truly quashed....
by Sarah El-Moselhi | Mar 30, 2021 | Business plans
Empathy Training deserves its buzz status of late. And leaders are wise to desire it for their businesses. But to succeed in making it part of your organisation’s DNA, you need to pay close attention to two entwined factors. That is, communication and human behaviour!...
by Sarah El-Moselhi | Jan 28, 2021 | Business plans
NOW THAT YOU CAN START WELCOMING THEM BACK Restrictions have eased and the doors to businesses are slowly ushering in much needed customers. But do your customers know you are back in the swing of things? Do you know the importance of reconnecting with customers? Well...
by Sarah El-Moselhi | Nov 9, 2020 | Business plans
A large part of running a business involves managing the expectations, behaviours and attitudes of your customers. Even the most experienced professional can be faced with challenging clients. Difficult customers take many shapes. There are the over-demanding ones,...
by Sarah El-Moselhi | Jun 23, 2020 | Business plans
Back in the day when I was an MD in London, there was a lady named Sharon, she was a brilliant EA. Then there was this great bloke David, my Sales Director. Now Sharon could not sit next to David, because David wore buttons. Sharon had a fear of buttons (yes, it’s a...
by Garret Norris | Jan 21, 2019 | Business plans
Most businesses focus on providing excellent customer service to improve profitability. However, many libraries and childcare centres don’t spend much time and effort in this area since they aren’t profit driven and don’t have enough budgets. But, nowadays, customer...
by Garret Norris | Dec 17, 2018 | Business plans
Managing a daycare can be as challenging as any business out there. Plenty of facilities like yours struggle in keeping their centres full by looking for new and creative ways to boost enrolment, but your methods shouldn’t just stop in marketing. Improving your...
by Garret Norris | Dec 3, 2018 | Sparkle News
Across all service-oriented industries, customer expectations are higher than ever, and educational centres and libraries are no exception. Library staff are expected to be willing and able to relate to the informational needs of each of their customers competently...
by Garret Norris | Nov 19, 2018 | Business plans
Business owners know the importance of listening to their customers’ input to their success. When gathered and analysed, their opinion can enable the organisation to improve its customer experience and adjust their actions to match their customers’ needs. Businesses...
by Garret Norris | Nov 5, 2018 | Business plans
Enrolment is the lifeblood of your childcare facility. It’s important to keep them consistent with creating a sales pipeline in your daycare centre. Every business needs a sales pipeline to convert a prospect from a new lead to a customer. It visualises the lifecycle...
