by Garret Norris | Sep 17, 2018 | Business plans
More than 1.3 million children aged 12 and under are expected to attend some form of government-approved or -funded child care service in the Child Care Services industry in 2018-19. Federal Government assistance has increased for parents wanting to put their children...
by Garret Norris | Sep 3, 2018 | Sparkle News
Emotional intelligence has been well-known in the business world since 1995, and although 23 years have passed, it still plays a huge role in successful businesses in Australia. Jeff Bezos, the founder of Amazon, is a big fan of Emotional intelligence and has used it...
by Garret Norris | Aug 20, 2018 | Sparkle News
“Caring” and “Sales” are two words rarely found in the same sentence or heard in the same conversation together. Indeed, many people nowadays don’t find sales – both as a skill and as a profession – as appealing, all because they think that...
by Garret Norris | Aug 20, 2018 | Business plans
A customer with a repeated poor service experience rarely sticks around to keep doing business. They’re a danger to your business since you won’t only lose word-of-mouth advertising, they can also ruin your reputation with just a word. While many factors affect good...
by Garret Norris | Jul 16, 2018 | Business plans
Amazon has been changing the retail industry for more than two decades now – all by challenging the status quo and forcing its competitors to adopt the e-commerce approach in selling. As a result, many retailers where Amazon operates have declared bankruptcy and...
by Garret Norris | Jul 2, 2018 | Sparkle News
Let’s face it…sales is one of the toughest jobs of being a retailer. This is especially true if you are the only one running the business, and the thought of “sales” feels very unnatural and uncomfortable for you. Many entrepreneurs don’t like the idea of “selling” to...
by Garret Norris | Nov 23, 2017 | Education + Learnings
When it comes to hiring people, you may be inclined to evaluate applicants based on their skillset. The more skilled a person is, the less time, money, and effort will be exerted on training them on what they need to do. A high skill level, however, does not mean that...
by Garret Norris | Nov 17, 2017 | Sparkle News
65% of businesses don’t make it through their first year, and another 40% of those businesses don’t make it through the next three years. Those who do survive deliver a good product, have implemented good systems, are composed of good employees, have a strong leader...
by Garret Norris | Nov 15, 2017 | Customer Retention
When you have customers who complain and then walk out, you have an understanding of where you’ve made a mistake. This helps you retarget your efforts and improve your business to give better products and services. But what if they just become silent? How would you...
by Garret Norris | Sep 14, 2017 | Customer Retention
Customers are like friendships, if you don’t invest in them they gradually, and sometimes very quickly, find other suppliers. We all know that maintaining a relationship of any sort takes effort and commitment and yet we regularly forget this in the commercial world....
