by Sienna Anderson | Dec 3, 2025 | Customer Retention, Customer Service Excellence, Sparkle News
In childcare centres and libraries, customer service is not just about being polite. It is about building trust, creating a supportive environment and making families and community members feel genuinely welcome. Parents dropping off their child want reassurance....
by Sienna Anderson | Jun 17, 2025 | Customer Retention, Customer Service Excellence
You can feel great customer service just as easily as you can spot poor service from a mile away. And so can your customers. Whether it’s the indifferent tone, the “I don’t know” answers, or the lack of confidence in handling an issue,...
by Sienna Anderson | Apr 17, 2025 | Customer Service Excellence, Sparkle News
We’ve all said them. Those classic customer service phrases that feel polite, professional, even helpful. But here’s the thing: some of the most common expressions in customer service are actually doing more harm than good. They sound robotic. They...
by Sienna Anderson | Feb 13, 2025 | Customer Service Excellence
A strong company culture centred around customer satisfaction can be the key differentiator between success and failure. When employees are aligned with customer needs, they create exceptional experiences that bring loyalty and long-term growth. Here’s how to...
by Sienna Anderson | Oct 2, 2024 | Customer Service Excellence
No one likes getting negative feedback. Whether it’s an angry customer leaving a one-star review or a frustrated email landing in your inbox, criticism can sting. But here’s the thing: negative feedback is actually a golden opportunity – if you know...
