by Sarah El-Moselhi | Jul 25, 2022 | Education + Learnings
Handling Customer Complaints effectively is one of the most important aspects of providing excellent customer service. Complaining customers are providing your business the opportunity to rectify problems. WHY HANDLING CUSTOMER COMPLAINTS MATTERS Customer complaints...
by Sarah El-Moselhi | Jul 3, 2022 | Education + Learnings
Customer service is arguably the most important thing for your business to get right. Customer Service excellence can overcome weak marketing. However, it is very hard, and costly, to replace poor customer service with even the most “outstanding” marketing....
by Sarah El-Moselhi | Nov 9, 2020 | Business plans
A large part of running a business involves managing the expectations, behaviours and attitudes of your customers. Even the most experienced professional can be faced with challenging clients. Difficult customers take many shapes. There are the over-demanding ones,...
by Garret Norris | Aug 20, 2018 | Business plans
A customer with a repeated poor service experience rarely sticks around to keep doing business. They’re a danger to your business since you won’t only lose word-of-mouth advertising, they can also ruin your reputation with just a word. While many factors affect good...
by Garret Norris | Nov 15, 2017 | Customer Retention
When you have customers who complain and then walk out, you have an understanding of where you’ve made a mistake. This helps you retarget your efforts and improve your business to give better products and services. But what if they just become silent? How would you...
